Manufacturing Principal Engineer

1. Position Summary

Drive rapid response and effective resolution of key customer quality issues from the manufacturing side. Lead cross-functional coordination to ensure timely containment root cause analysis and sustainable corrective actions ultimately improving customer satisfaction and product quality performance.

2. Key Responsibilities

2.1 Rapid Response to Customer Quality Issues

• Act as the primary manufacturing interface for key customer quality concerns complaints and escalations

• Establish and execute a fast response mechanism (e.g. 24-hour containment 48-hour initial analysis regular updates)

• Lead urgent evaluation of major quality incidents including risk assessment and containment decisions

2.2 Problem Solving and Closure Management

• Lead structured problem-solving activities using methodologies such as 8D 5 Whys Fishbone etc.

• Coordinate cross-functional teams (Production Process Engineering Quality Supply Chain) to drive resolution

• Ensure effective implementation of containment actions root cause identification and permanent corrective actions

• Track progress and ensure timely closure in alignment with customer expectations

2.3 Customer Communication and Technical Interface

• Serve as the technical liaison between the factory and customer quality/engineering teams

• Prepare and deliver quality reports (e.g. 8D reports RCA reports)

• Participate in customer meetings audits and on-site visits as needed

• Translate customer requirements into internal action plans and drive execution

2.4 Manufacturing Process Improvement

• Drive process improvements based on customer issues to enhance yield stability and reliability

• Promote error-proofing standardized work and process capability improvement

• Establish control measures and early-warning mechanisms for critical processes

2.5 Risk Prevention and System Enhancement

• Lead lessons learned and institutionalized best practices

• Update PFMEA Control Plans and related documentation based on findings

• Drive preventive actions to eliminate recurrence of similar issues

• Support quality risk assessment during new product introduction (NPI)

2.6 Data Analysis and Reporting

• Define and monitor key customer quality KPIs (complaint rate PPM 8D closure time etc.)

• Analyze quality trends and identify systemic issues

• Provide regular reports and insights to management

2.7 Cross-functional and External Coordination

• Collaborate with Supplier Quality Engineering (SQE) on supplier-related issues

• Support Procurement and R&D in quality-related technical evaluations

• Mobilize internal resources quickly to address urgent issues

Qualifications & Requirements:

• Bachelors or above in mechanical engineering mfg engineering process engineering or related fields.

• Minimum 58 years of experience in manufacturing process engineering or quality engineering

• At least 23 years supporting key customer quality issues or handling customer-facing roles

• Experience in HVAC industries manufacturing preferred

• Experience in leading cross-functional problem-solving or improvement projects

• Fluent in English (written and verbal)

Technical Expertise

• Strong hands-on experience with structured problem-solving methodologies (8D 5 Whys Fishbone etc.)

• Familiar with products manufacturing process and quality systems and standards.

• Experience with failure analysis techniques and manufacturing process optimization.

#LI-SJ1

#LI-Onsite