Logistics Key AccountGS

We are seeking a results-driven Logistics Key Account to lead the strategic management and growth of our high-value logistics clients. You will serve as the primary trusted business partner for key accounts driving retention achieving high KPI performance and delivering tailored end-to-end supply chain solutions. This role requires deep logistics expertise and strong client relationship sense

1. Strategic Relationship Management

• Act as the main contact window for assigned GB key accounts building and maintaining long-term   relationships with client stakeholders via customer profile set up; key customer visit; support customer BP/CF; support GB audit; cross function collaboration etc.
• Conduct regular business reviews (QBRs/KPIs) to align on performance address pain points and align with clients strategic supply chain goals.
• Big event support like Spring Festival holiday Golden Week holiday and warehouse relocation etc.
• Proactively monitor client satisfaction resolve escalations efficiently and ensure consistent service delivery aligned with SLAs.

2. KPI Management

• Achieve assigned KPI performance
• Monthly KPI review with clients
• Monitor analyze the OTD damage and customer complaint deviations
• Conduct PDCA and CIP projects with LSP to fulfill clients target

3. LSP Management

• Tender audit/LPC audit.
• LSP switch preparation and follow up to ensure new tender safe launch.
• Conduct regular meetings to review exceptions and follow up the improvement measures effectiveness.
• Attend QBR meeting to address pain points for improvement.
• Build strategic LSP partnership and work as Level 2 Escalation handling.

4. Logistics Solution Design & Delivery

• Partner with operations planning and packing teams to design tailored end-to-end logistics solutions (e.g. new business road transport new product packing way) that meet clients cost speed and compliance requirements.
• Implement master operating procedures (MOPs) for key accounts ensuring seamless coordination between client teams internal departments and external carriers/vendors.
• Define and implement individual operation procedures (IOPs) for target clients.
• End-to-end transport order execution from cargo picking up and final dispatch to last-mile delivery ensuring operational excellence and issue resolution.

5. Cross-Functional Collaboration

• Collaborate with sales operations customer service finance warehouse and carrier management teams to align resources resolve operational bottlenecks and ensure consistent service quality.
• Provide regular updates to management on key account performance risks and growth opportunities.

6. Insights

• Monitor clients business trends to identify opportunities and risks to proactively adapt strategies and solutions.
• Gather client feedback and market intelligence to drive continuous improvement in the companys logistics services and offerings.

Qualifications :

1. Education

• Bachelors degree or above in Logistics Supply Chain Management Business Administration International Trade or a related field.

1. Professional Experience

• 5 years of progressive experience in logistics management or client management within the logistics freight forwarding or supply chain management.
• Demonstrated success in achieving KPI targets driving customer satisfaction.

1. Core Competencies

• Logistics Expertise: In-depth knowledge of transportation warehousing cold chain etc.
• Quality concept: Strong knowhow about quality familiar with 4Q/8D/FMEA/PDCA/PSS etc.
• Relationship Management: Excellent ability to build and maintain good relationships with strong customer-orientation mindset.
• Communication & Negotiation: Excellent verbal/written English communication skills; strong negotiation and presentation abilities.
• Strategic Thinking: Ability to develop and execute data-driven account strategies aligned with client and business goals.
• Problem-Solving: Proactive solution-oriented mindset with the ability to resolve complex operational and client issues efficiently.
• Teamwork: Strong cross-functional collaboration skills with the ability to lead and influence internal teams.

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个人信息及目的你的如下个人信息将被处理并用于招聘姓名电子邮箱电话号码所在地区经验和教育信息简历等应聘者自主提交的附件信息证件号职位部门计划入职日期劳动合同持续时间工作地点月薪年薪浮动奖金比例餐贴车贴 博世将依据相关的数据保护法规在全球范围内对您的数据进行保密招聘流程中您的个人信息只有在必须时才会被提供给博世以外的第三方机构(如代理机构)博世精心挑选了第三方机构并与之签订了保密合同博世采取了种种保密措施以保护您的数据确保其不会遭受操纵丢失破坏未经授权的访问或泄漏我们的安全措施将随着新技术的应用而不断升级您的本地浏览器和我们的人才招募系统之间的数据传输通过https加密 特定职位申请申请博世集团的职位就意味着您将自己的个人信息提供给博世集团旗下相应的法律实体具体请见博世集团法人清单请注意若有任何文件或资料变更请在所有申请书里一并变更人力资源部门的员工可能与您联系询问您是否同意将您的求职申请转向博世集团内部另一合适职位如果您申请了特定职位那么只有在您同意的情况下博世才会将您的求职申请转向另一职位 您可以随时撤回求职申请博世将根据相关法律删除您的个人信息与您的申请相关的所有资料将被保留至24个月您的权利若您希望停止向博世提供您的个人信息可联系我们或通过博世网上招聘数据隐私声明中的BKMS系统提出申请您可以在SmartRecruiters平台查阅和修改您的简历您对您的个人信息的处理享有知情权决定权您有权限制或者拒绝我们对您的个人信息进行处理您还可以更正补充您的个人信息 跨境传输为了实现前述目的我们所收集的您的个人信息可能会在多个国家或地区间进行跨境转移例如德国新加坡 德国罗伯特-博世有限公司德国格宁根市罗伯特博世广场1号Robert-Bosch-Platz 1 Gerlingen-Schillerhohe Germany邮编70839用于集团统一招聘管理博世中国与数据接收方均基于该目的开展数据出境活动 英国SmartRecruiters英国伯克郡温莎亚瑟路圣斯蒂芬大厦 邮政区码: SL4 1RU用于招聘后期交流联系及分享职位/活动信息潜在人才社区邀请 您可通过上述联系方式依法向境外接收方行使您在个人信息处理活动中的权利 存储您的个人信息我们将仅在为实现目的必要的范围内以及法律法规要求的时间内保留您的个人信息 雇佣被雇佣后您提供的数据将被从当前招聘系统转移至职位所属公司的人力资源管理系统联系方式 请通过访问博世中国官方主页博世在中国加入博世工作机会在网上招聘数据隐私声明中9.联系方式 博世集团法人清单 请通过访问博世中国官方主页博世在中国加入博世工作机会在网上招聘数据隐私声明中获取现阶段使用网上招聘系统的博世集团法人第五页

Remote Work :

No

Employment Type :

Full-time