Japanese Service Desk Agent

Role:

The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wiproâs Service Desk objectives

Do:

Provide 24/7 support and exceptional customer service.
Monitor and resolve alerts from Microsoft Teams Rooms Pro Management Portal.
Troubleshoot AV equipment network connectivity and applications.
Maintain system reliability and minimize downtime through proactive maintenance.
Communicate updates and solutions effectively in multiple languages.
Stay current with tools updates and best practices.

职责

提供 24/7 全天候支持和卓越的客户服务
监视和解决来自 Microsoft Teams Rooms Pro 管理门户的警报
对 AV 设备网络连接和应用程序进行故障排除
通过主动维护来保持系统可靠性并最大限度地减少停机时间
以多种语言有效地传达更新和解决方案
及时了解工具更新和最佳实践

Specialized Support Areas:

Security & Compliance: Device compliance Windows updates (SC-900 Certified).
Mobile Support: Device setup Intune authentication (CompTIA ITF Certified).
Network Troubleshooting: VPNs network types (AZ-900/CompTIA Network Certified).
Messaging & Office Products: Outlook troubleshooting integration (Microsoft 365 Certified).
OS & Hardware: Device setup and hardware issues (MD-100 Certified).
Conferencing & Collaboration: Microsoft Teams setup navigation and troubleshooting (Microsoft 365 Certified).

专业支持领域

安全与合规设备合规Windows更新SC-900认证
移动支持设备设置Intune身份验证CompTIA ITF 认证
网络故障排除VPN网络类型AZ-900/CompTIA 网络认证
消息和办公产品Outlook故障排除集成Microsoft 365认证
作系统和硬件设备设置和硬件问题MD-100认证
会议与协作Microsoft Teams设置导航和故障排除Microsoft 365认证

Language: Proficient in language Japanese (Read Write Speak ) Japanese N1
语言 精通日语 Read Write Speak 日语 N1

Education: Bachelors degree in IT Computer Science or related field (preferred).
学历 IT计算机科学或相关领域的学士学位首选

Relevant certifications: (e.g. SC-900 AZ-900 CompTIA A Microsoft 365 Fundamentals).
相关认证例如SC-900AZ-900CompTIA AMicrosoft 365 Fundamentals

Deliver: