Internal sales China

Position Name: Internal sales China

岗位名称中国区内部销售

Department: Sales Department

所属部门销售部

Report to: Internal Sales Coordinator APAC

汇报对象亚太区内部销售主管

Bachelors degree or above no specific major required but Economics or Trading Marketing or related fields is preferred.

大学本科及以上学历专业不限经济贸易类市场营销类或相关专业优先考虑

At least 3-5 years working experience

3-5年以上工作经验

3 years support Sales Team business activities experience with plant team communication who have customer reception and system operation experience is preferred (e.g. D365 CRM BI or Power BI).

3年以上制造业销售支持经验商务接待和系统操作经验优先考虑如D365CRMBIPOWER BI

Basic awareness and knowledge of cost control and sales & marketing.

具备基本的成本管控意识市场营销与销售相关专业知识

Familiar with Microsoft Office-- Excel for sales data processing proficient in tools such as data pivot common formulas and conditional formatting; PPT for visualizing sales data presentation adapted to different reporting scenarios (such as decision-making team meetings and customer connection).

熟练使用办公软件使用Excel进行销售数据处理精通数据透视常用公式及条件格式等工具使用PPT进行销售数据可视化呈现适配不同场景如管理层决策团队会议客户对接

Ability of sales data analysis be capable of establishing or participating in the establishment of a sales data indicator system based on business needs and provide analysis reports.

具备销售数据分析能力能根据业务需求搭建或参与搭建销售数据指标体系提供分析报告

Familiar with basic business language etiquette and cooperation terms; able to independently draft business letters notices review agreements and contracts; assist sales in customer reception negotiation and visits.

熟悉基本商务用语商务礼仪及合作条款可独立撰写商务函件通知审核协议与合同协助销售进行客户接待谈判及拜访

CET-6 or above; fluent in English reading and writing with good listening and speaking.

英语六级及以上英文读写流利听说能力良好

Excellent interpersonal and communication skills; able to cooperate smoothly with cross-functional teams and maintain good working relationships.

具备优秀的人际沟通能力可与跨部门顺畅协作与同事保持良好工作关系

Team player with critical thinking and independent problem-solving abilities; able to support supervisors and the sales team effectively.

具备良好的团队合作精神独立思考与问题解决能力能有效支持上级及销售团队工作

Detail-oriented able to handle multiple tasks simultaneously work efficiently and flexibly under pressure.

工作细致严谨可同时处理多项任务高效灵活地开展工作

Hard-working responsible with strong execution and service-oriented mindset.

工作勤奋负责积极主动执行力强具备良好的服务意识

There are 4 key parts main contents as follows:

1. Value Creation & Business Support 业务价值创造与支持

• Qualify new leads and acquire customer information via cold calls and industry activity before input in CRM and confirm sales.

通过陌生电话行业活动甄别新线索获取客户信息确认销售归属维护CRM

• Analyze sleeping/slow-moving customers follow up to expand business opportunities.

分析沉睡 / 低效客户跟进销售激活计划拓展业务机会

• Test sample follow up and status update

跟进或协助跟进测试样品的客户反馈与进展汇总状态更新

• Strategic products recommendation/promotion in-house (Upsell)

推广战略产品执行增销计划

• New & phased out Products / customer policy notification/introduction

宣导新品上市产品退市及客户相关政策

• Review CRM activities and track project pipeline.

复盘 CRM 执行情况跟踪项目商机进度

• Provide sales & Products demand forecast

提供销售及产品需求预测

2. Business Copilot and Sales support 销售业务协同与合规性管理

• Support CN Sales head & Line manager to deliver internal tasks of sales activities and business analysis for CN

协助中国区Sales Head和直线经理统筹中国区客户和销售团队完成对内部工作业务分析与日常运营

• Sales activities follow up / in-house support (e.g. Meeting organization Documents Sample quotation etc.)

协助销售活动发送产品资料组织会议跟进样品报价等事宜

• Track the completion of sales indicators provide sales data analysis and report and analyse the reasons for the differences

跟踪指标完成情况开展销售数据分析并提供报告分析差异与原因

• Pricing check & management & approval monitoring

价格查询管理及审批合规性监控

• PCR & Special ACR process tracking & Customization support

产品定制跟进和流程支持

• Support salesperson in-house administration works (e.g. Company chop internal customer reception)

为销售团队提供内部行政支持如盖章内部客户接待等

• Review risk points of commercial documentation negotiate with customers to update together with sales Business agreement Terms & Condition New PO

审核商务文件如PO协议并确认风险点协助销售与客户协商合规性处理

• Sales compliance monitoring advising and (SOP) Process optimization

监控业务合规性提出改进建议并优化标准流程

3Customer relationship management and Daily Support 客户关系管理与支持

• Pre-Sales & In-Sales: handle customer special requirements timely process simply technical & commercial advisory

及时响应和处理售前售中的商务咨询和基础技术问题以及特殊需求

• After-sales: Process and handle customer complaints timely then assist sales to reassure customers drive and follow appropriate solutions.

及时传递和处理客户投诉配合销售经理安抚客户跟进解决过程及方案

• Proactively collect key customers feedback understand in detail purchasing & supply chain requirements (general and special requirements order frequency payment & delivery schedule maintaining stock for frequent orders products)

主动收集重要客户需求与反馈详细了解客户供应链需求一般或特殊要求下单频次付款习惯发货计划主要产品的预测或库存状况等

• Build customers profile database and time to time update customer status

建立并实时更新客户档案数据库

• Continuously improve customer satisfaction by supporting developing and optimizing process/activities to achieve excellent customer service.

持续分析优化流程或活动以优质的客户服务不断提升客户满意度

• Enhance customer engagement and maintain strong relationships.

深化客户互动维护紧密的合作关系

4Team Collaboration 团队协作与跨部门协同

• Establish good reporting and information synchronization with line manager especially special cases.

与直属经理建立良好地上下级汇报关系重点事项及时确认与信息同步

• Supporting or back up team members when required complete other tasks assigned by line manager to ensure the completion of teamwork.
• 必要时支持或BACK UP团队工作完成直属领导分配的其他工作确保团队工作完成度
• Act as a communication bridge between external sales and internal teams.

担任外部销售与内部职能部门的沟通桥梁

• Drive cross-departmental solutions for customer complaints and different requirements.

推动跨部门解决客户投诉与各种需求

• Drive cross-departmental resources to organize customer activities (e.g. visit/audit) together with the sales team.

协调内部资源协助销售团队组织客户活动如客户拜访及审核

• Collaborate cross-functionally to improve lead times and handle urgent demands.

跨部门协调优化交期响应紧急需求

• Implement process improvements and new working methods.

落地流程改进与新工作方法