HR Operations Specialist

HR OPERATIONS SPECIALIST

Location:Onsite - Shanghai China

Opportunity

Take our first point of contact for associates and managersseeking Hire-to-Retire support. The role provides accurate timely andprofessional Tier 1 support through ServiceNow/myHR phone email chat andapproved digital channels.

Resolves standard inquiries using approvedknowledge articles SOPs FAQs and job aids while ensuring accurate casedocumentation appropriate routing data privacy and a positive associateexperience.

Skills/Requirements

• Graduate/Bachelors degree in Human Resources Business Administration Business Operations or a related field preferred.
• 2-4 years of experience in a contact center HR Shared Services employee support customer service or service desk environment preferred.
• Prior experience handling high-volume employee or customer interactions through phone chat email or ticketing channels preferred.
• Ability to manage call flow active listening probing questions de-escalation and clear closure of associate inquiries.
• Experience working with Avaya/other telephony tool ServiceNow Workday myHR Service Now (SNOW) or another HR case management / ticketing platform preferred.
• Experience operating in an SLA-driven environment with quality documentation and compliance expectations preferred.
• Experience supporting global or multi-region employees preferred.

Why Choose Kohler
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing access to career growth and development opportunities a diverse and inclusive workplace and a strong culture of innovation. With more than 30000 bold leaders across the globe were driving meaningful change in our mission to help people live gracious healthy and sustainable lives.

About Us
It is Kohlers policy to recruit hire and promote qualified applicants without regard to race creed religion age sex sexual orientation gender identity or expression marital status national origin disability or status as a protected veteran. If as an individual with a disability you need reasonable accommodation during the recruitment process please contact Kohler Co. is an equal opportunity/affirmative action employer.

Required Experience:

IC