HR Direct Advisor
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Posted:
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Job Summary
At Tetra Pak we commit to making food safe and available everywhere; and we protect whats good protecting food protecting people and protecting the planet. By doing so we touch millions of peoples lives every day.
And we need people like you to make it happen.
We empower you to reach your potential with opportunities to make an impact to be proud of for food people and the planet.
HR Direct service delivery is provided to employees and managers through accurate timely case handling and consistent guidance using established policies procedures and the knowledge base.
- Employee and manager inquiries are handled end-to-end using standard procedures ensuring accurate resolution and clear documentation
- Employee and manager inquiries are answered with correct policy/process guidance escalating when the case is complex or outside defined practice
- HR systems and knowledge base content are used correctly to ensure consistency and timelinessof service delivery
- Case trends and recurring questions are flagged to support continuous improvement and knowledge updates
- Collaboration with internal partners (e.g. Payroll Country Services) is supported to resolve cases efficiently
- Compliance with data privacy process controls and quality standards is maintained in day-to-day work
- Works primarily within established procedures and precedent
- Handles routine-to-moderately complex cases; escalates non-routine/cross-border cases per agreed escalation paths
- Focus is on individual delivery and service consistency
- Solid working knowledge of HR policies and processes relevant to scope
- Strong customer orientation attention to detail and written communication
- Ability to prioritize and manage case workload effectively
- Working proficiency in HR systems and knowledge base usage
- Works primarily within established procedures and precedent
- Handles routine-to-moderately complex cases; escalates non-routine/cross-border cases per agreed escalation paths
- Focus is on individual delivery and service consistency
We Offer You
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- A culture that pioneers a spirit of innovation where our industry experts drive visible results
- An equal opportunity employment experience that values diversity and inclusion
- Market competitive compensation and benefits with flexible working arrangements
If you are inspired to be part of our promise to protect whats good; for food people and the planet apply through our careers page.
This job posting expires on 30 Sep. 2026.
Diversity equity and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference celebrate people for who they are and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.
Required Experience:
Unclear Seniority
About Company
Manufacture of packaging products including cartons and straws; distribution of food service machinery including processing equipment; distribution of industrial automation machinery and equipment including conveyors, accumulators, cardboard packers, crates, roll containers and film w ... View more
