Global Account Quality Manager ContiKit APAC

Characteristics Management / CSR Handling

Responsible for the Global Alignment within the OEM Account for Quality process related topics for BF-CKA APAC OEM customers
Procurement of Customer Documentation to Continental Organization in alignment with KAM/AE/Other functions
Evaluate if necessary and Translate CSR into Internal Specifications for BF-CKA APAC OEM customers and coordinate related activities on Global Level (PoMS) 
Collaborate with owner of MP06D process to Introduce and establish said process for the scope of BF-CKA (incl. CSR supplements / digital req overview where necessary) 
Responsible for collecting and ensuring all customer requirements are available and negotiated in alignment with KAM 
Evaluate necessary information and ensure required input into the Launch process including via List of Special Characteristics 
Customer Portal/IT Tool  Administrator/Key User and Trainer for Account where applicable 
Support account specific contract review process for BF-CKA APAC OEM customers
Collaborate with KAMs and OE QM system team to bring CoP requirements (when identified) into the existing holistic CoP process

Solving

Collaborate with owner of OE 0km Complaint Handling Process  to Introduce and establish said process for the scope of BF-CKA
Ensure that CAT entries are created and maintained as required due to Customer Complaints and Returns in alignment with KAMs for BF-CKA APAC OEM customers  
Participate in Lessons Learned Process (Assist LL Creation and Implementation) 
Customer communication -  support communications across Regions in alignment with KAMs (1 Voice to Customer)
Lead/Assist Problem Solving activities within region APAC for BF-CKA OEM customers

APQP / PPAP

Collaborate with owner of OE APQP project / process to enable future integration for the scope of BF-CKA
Support PDT and AE in quality related topics
First point of contact wihin Business teams (KAM/PDT/AE) for Global APQP Process Setup within BF-CKA APAC Accounts
Create Global PPAP standard package for BF-CKA APAC OEM customers  
Support and ensure submission PPAP Documentation with Customer
Support launch management 

Satisfaction

Procure Customer Satisfaction Data for Continental Organization 
Create/Maintain/Publish Global Customer Scorecard based on input from KAM for BF-CKA APAC OEM customers and/or support tire AQM in this process
Tracking and follow up of Action items
Lead of risk and opportunity evaluation based on customer expectation
Lead Regional Improvement activities for Customer Satisfaction
Collaborate with owner of OE Customer Satisfaction Process  to Introduce and establish said process into existing systems and GQRP for the scope of BF-CKA

Customer Audits

Support with preparation organization and accompany customer audits in cooperation with KAM and plant/central QM Organization for BF-CKA APAC OEM customers  
Submit / coordinate Self Assessment surveys to Customer where applicable 
Represent account during external audits (IATF 16949) 
Integrate BF-CKA into and Maintain Global OEM Audit Sharepoint Tracking and Follow up of Action Plans 
Account expert for all Audit formats for the OE Customer on Global level
Training and qualification across the organization 

tCMS

Preparation of needed material for concern assessment L1 and L2 escalation meetings as needed
Support and participation in tCMS processes
Preparation and conduction of customer communication as needed

Management

Support OE change management process as change owner for changes trigerred by BF-CKA APAC OEM customers
Collaborate with OE Change management process/concept owner to Integrate for BF-CKA
Ensure re-PPAP or re-APQP according to the OE change management process in alignment with KAM/AE/other functions

Improvement

Support OE QM Process deployment team with relvant input to spport continuous improvement

Qualifications :

Overall tire performance characteristics

Overall knowledge of tire processes (R&D manufacturing and logistics)

Automotive Quality Standards: IATF 16949:2016 / VDA 6.3

Automotive Core Tools (APQP FMEA SPC PPAP MSA)

Structured Problem Solving Technologies (8D 5-why etc.)

Understanding the customer specific requirements

Application of D-FMEA P-FMEA and Control Plan in Tire Development process

Resilience interpersonal skills Conflict management

Social competence to develop a close relationship/ trust with the customer

Fluent in & English language and appropriate customer local language
Understanding of range/types of products and applications within BF-CKA

 

Additional Information :

Ready to drive with Continental Take the first step and fill in the online application.

Remote Work :

No

Employment Type :

Full-time