Field Service Technician- Shenzhen

About the Role

Join Precor as a Field Service Technician supporting commercial fitness facilities throughout the Shenzhen this role you will diagnose repair and maintain industry-leading Precor and Peloton Commercial fitness equipment while delivering exceptional service to our customers.

This position is ideal for a hands-on problem solver who enjoys troubleshooting technical issues working independently and providing solutions directly to customers in the field. Youll have the support of a dedicated team while managing your own service schedule and territory.

This role requires daily travel throughout the assigned service area including driving between customer locations. Candidates should be comfortable with an active workday that includes standing walking lifting and performing physical tasks for the duration of the shift. Hours may vary based on customer needs.

Precor Provides:

• Company vehicle including fuel and maintenance coverage
• Tools and parts needed to successfully complete repairs
• Uniform allowance and Precor-branded gear
• Opportunity to represent a recognized leader in commercial fitness equipment and technology

Responsibilities

• Install configure troubleshoot and maintain Precor and Peloton Commercial fitness equipment to ensure product quality performance and reliability.
• Independently diagnose and resolve customer-reported product issues through effective troubleshooting and repair.
• Perform product repairs preventive maintenance adjustments and equipment inspections at customer fitness facilities.
• Utilize knowledge of spare parts repair procedures and technical documentation to complete service activities efficiently.
• Ensure all required service processes procedures documentation and reporting requirements are accurately completed.
• Verify hardware software and network functionality following each service visit to ensure equipment is fully operational.
• Educate customers on equipment operation maintenance best practices and product usage to deliver an exceptional service experience.
• Maintain accurate inventory of tools equipment and spare parts within assigned service vehicle; replenish supplies as needed.
• Maintain company-provided vehicle in safe and reliable working condition.
• Serve as a technical product expert and brand ambassador representing Precor and Peloton Commercial with professionalism and a customer-first mindset.

Qualifications

• Associate degree in Electronics Electronics Technology or a related technical field; equivalent technical training or hands-on experience will be considered.
• Valid drivers license with a clean driving record required.
• Strong customer service skills with the ability to communicate effectively with customers partners and internal teams.
• Ability to work independently while collaborating effectively within a team environment.
• Strong troubleshooting diagnostic and problem-solving skills with the ability to adapt quickly in the field.
• Proficiency with computers and ability to accurately document service activities repairs parts usage and customer interactions.
• Ability to maintain a safe organized and professional work environment.
• Ability to work effectively with a diverse range of customers and personalities.
• Ability to lift move and position equipment weighing up to 70 lbs. with assistance.
• Flexibility to work occasional evenings weekends and holidays based on customer and business needs.

关于职位

Precor公司正在深圳招聘一名现场服务技术员负责服务华南地区的客户理想候选人需能每天来往于不同的客户场地并从事一定比例的体力劳动工作时间不固定通常为周一至周五早上7点至9点之间开始晚上9点前结束

主要职责

• 负责Precor及Peloton产品的安装维修和设备运行保障
• 独立排查并解决客户提出的问题
• 对Peloton和Precor产品进行故障诊断并完成有效维修
• 熟悉备件知识及常规产品维修
• 确保遵循指定的流程程序及报告方法
• 执行预防性维护检查与调整
• 在健身场所及客户家中进行产品维修与保养
• 提供卓越的客户服务指导客户了解产品维修保养及使用方法
• 监督并编制维护报告识别客户设备问题有效处理客户咨询并与服务后台保持沟通
• 推广服务产品销售
• 担任Precor产品专家及品牌大使
• 每次服务后确保产品的硬件软件及网络正常运行
• 完成经理交办的其他任务

任职资格

• 电子专业电子技术等专科以上学历
• 3年以上售后技术岗位经验
• 优秀的客户服务技能
• 能够独立工作并具备良好的团队协作能力
• 出色的解决问题的能力能快速分析故障并灵活应对
• 中等计算机操作能力能熟练完成文档编写和数据跟踪
• 能够在协助下提起重达70磅的物品
• 灵活的工作时间安排必要时可接受夜班周末及节假日工作

About Precor

Precor is known for developing and manufacturing the most innovative and reliable commercial fitness equipment on the market. With over 40 years of empowering exercisers trainers business owners and operators alike we take pride in offering world-class fitness solutions across over 13000 facilities and 100 countries. We sweat every detail to bring best-in-class product solutions into commercial facilities meeting exercisers wherever they are: at work at school in the gym or on the road.

Precor is an equal opportunity employer and committed to creating an inclusive environment for all our applicants. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics. If you would like to request an accommodation regarding the application/interview process or are having difficulty using our website for application purposes please contact: