Field Service Engineer, GBA
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Job Summary
At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .
As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Supply Chain EngineeringJob Sub Function:
Field Service EngineeringJob Category:
Scientific/TechnologyAll Job Posting Locations:
Guangzhou Guangdong China Shenzhen Guangdong ChinaJob Description:
DePuy Synthes is recruiting for a Field Service Engineer GBA located in Middle Xian Lie Road Guangzhou Guangdong China
The Field Service Engineeris responsible forproviding onsite service maintenance and technical support for DPS robotics systems and related digital platforms.
This role ensures high system uptime regulatory compliance customer satisfaction and close collaboration with Sales Clinical andTechnicalteams to support the growth of the DPS Robotics business.
Key Responsibilities
Technical Service & Support
Perform installation commissioning and validation of DPS robotics systems andassociatedhardware/software at customer sites.
Execute preventive maintenance corrective service calls updates retrofits and upgradesin accordance withservice standards and technical documentation.
Implement all Field Change Notices (FCNs) software updates and system enhancements for installed robotics platforms.
Troubleshoot complexelectromechanical robotic software andsystemintegrationissues in hospital and laboratory environments.
Customer & Clinical Support
Provide technical and logistical support to DPS Sales Clinical Application and Marketing teams during system installations evaluations and customer demonstrations.
Deliverinservicingand technical training to customer Clinical Engineering teams biomedical engineers and hospital technicians.
Act as a trusted technical interface with customers to ensure high satisfaction andlongtermsystem performance.
Service Operations
Manage all service activities within the assigned territory including planning scheduling and execution of service visits ina timelyandcostefficientmanner.
Maintain responsibility for service tools spare parts service inventory and calibration equipment.
Quality Compliance & Continuous Improvement
Support complaint handling investigation and documentation in compliance with company Quality Management System (QMS) and local regulations.
Provide structured input to management on customer feedback system reliability product performance and service process improvement opportunities.
Proactivelyidentifyopportunities to promote and sell service contracts upgrades andvalueaddedservice offerings.
Communicatebusinessrelatedissues risks or opportunities to theappropriate managementlevelin a timely manner.
Qualifications
Education
AssociatesorBachelors degree in Biomedical Engineering Mechanical Engineering Electrical Engineering Robotics Automation or related field; or equivalent practical experience.
Experience
5 years of field service experience supporting complex medical devices robotics systems orhighendcapital equipment.
Prior experience in robotics surgical systems automation or digitally enabled platforms is strongly preferred.
Core Competencies
Strong knowledge of medical device servicing regulations and quality system requirements.
Solid understanding ofelectromechanicalsystems robotics software-controlled equipment and system troubleshooting methodologies.
Excellent customer-facing skills with the ability tooperateindependently inhighpressureclinical environments.
Strong organizational documentation andtimemanagementcapabilities.
Proficient in Microsoft Office applications and service management systems.
Fluent in Mandarin and English both written and spoken with the ability to prepare technical service reports and communicate with global teams.
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months subject to legal requirements including consultation with works councils and other employee representative bodies as may be required regulatory approvals and other customary conditions and approvals. Should you accept this position it is anticipated that following conclusion of the transaction you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes programs policies and benefit that case details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.
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Required Skills:
Preferred Skills:
Coaching Critical Thinking Equipment Maintenance Field Services Lean Supply Chain Management Performance Measurement Program Management SAP Field Service Management Science Technology Engineering and Math (STEM) Application Service Request Management Supply Chain Tactical Thinking Technical Support Technical Troubleshooting Technologically Savvy Work Order ManagementRequired Experience:
IC
About Company
About Johnson & Johnson A t Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That’s why for more than 130 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s larges ... View more
