Engineer I Global Technology Technology Services

Join a dynamic and talented Global Technology team working to support and improve Expeditors regional technology operations across endpoint management and regional data center environments.

The Engineer I - Global Technology - Technology Services is responsible for supporting and administering Windows endpoint technologies across the geography while also managing regional data center operational activities vendor coordination hardware procurement remote hands services billing circuits and infrastructure support.

This role works closely with Global end point system team local GT teams vendors and regional leadership to ensure endpoint devices and regional data centers remain secure compliant stable scalable and aligned with global standards.

The right candidate is self-motivated technically strong service-oriented and able to manage both hands-on technical support and operational coordination. This position requires strong troubleshooting ability project coordination vendor management communication skills and the ability to work across multiple teams and time zones.

Job Responsibilities

• Provide Tier 2 support for endpoint issues including troubleshooting root cause analysis and escalation resolution
• Manage endpoint lifecycle including OS deployment (SCCM Intune Autopilot) application deployment patching and compliance monitoring
• Maintain and enhance endpoint environments through automation policy enforcement and continuous improvement initiatives
• Support Windows 11 environments Active Directory Intune Group Policy and Mobile Device Management solutions
• Monitor endpoint health deployment success and adherence to cybersecurity and global standards
• Collaborate with CHQGCC GEO teams to support global rollouts compliance and infrastructure initiatives
• Support project delivery across endpoint and data center domains ensuring alignment with global standards
• Provide guidance to regional teams on endpoint support processes and best practices
• Monitor operational risks driving continuous service improvement
• Coordinate RDC operations including remote hands services hardware installations moves and changes
• Manage vendor relationships across hardware circuits and software licensing including procurement renewals and billing validation
• Handle hardware ordering and circuit provisioning for RDC environments
• Maintain accurate data center asset records rack layouts and capacity planning (power cooling space)
• Ensure operational stability of RDC environments and coordinate issue escalation with internal teams and vendors

Qualifications :

Knowledge

• Expeditors systems architecture and infrastructure standards
•  Expeditors endpoint management standards and processes
• Infrastructure as Code (IaC) concepts and automation-driven operational practices.
• Source control and version management concepts including Git and GitHub
• Cloud platform fundamentals
• Monitoring reporting and operational health management principles.
• Modern endpoint engineering practices including configuration as code automated deployments and policy-driven management
• Change management incident management and problem management methodologies
• Cybersecurity policies controls and endpoint compliance requirements
•  Windows client operating systems especially Windows 11
•  Microsoft Intune administration/SCCM / Microsoft Endpoint Configuration Manager
•  Autopilot deployment and endpoint provisioning
•  Active Directory
•  Group Policy
•  Connected Cache
•  PowerShell scripting
•  Operating system deployment tools WIM images driver packages and application deployment methods
•  Endpoint patching and compliance monitoring
•  Data center administration principles
•  RDC operational processes including access vendor engagement remote hands and hardware handling
•  Data center infrastructure basics including rack space power cooling UPS HVAC fire response systems and environmental monitoring
•  Hardware ordering software licensing circuit ordering vendor management and billing coordination
•  Expeditors operations logistics business processes and regional support model

Skills

• Strong troubleshooting and diagnostics capability
• Strong analytical and problem-solving skills
• Effective technical communication with both technical and non-technical audiences
• Experience developing automation solutions using PowerShell and/or Python.
• Ability to analyze operational processes and identify opportunities for automation and efficiency improvements.
•  Experience using Git-based source control repositories for script and configuration management.
• Ability to design and maintain repeatable standardized deployment processes
• Endpoint deployment and administration
• PowerShell scripting and automation
•  Documentation and process development
• Training and knowledge sharing
•  Organization and prioritization
• Customer service mindset
• Ability to work in a fast-paced global environment
• Ability to manage multiple initiatives across endpoint and infrastructure support areas
• Ability to coordinate with global regional and local teams across time zones
• Vendor management and commercial coordination
• Project management and coordination across multiple stakeholders

Desired Qualifications

• Preferred Bachelors Degree in Information Systems Computer Science Engineering or a related technical field
• 2 years of administrative experience with Windows endpoints SCCM Intune and endpoint support
• 1 years of experience in data center infrastructure vendor coordination or regional technology operations preferred
• Experience managing technical projects involving multiple stakeholders
• Experience working in a regional or global technology support environment preferred

Additional Information :

Expeditors offers excellent benefits:

• Paid Vacation Holiday Sick Time
• Health Plan: Medical Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

** This role offers flexibility and can be based in Singapore Shanghai or Shenzhen **

Remote Work :

No

Employment Type :

Full-time