Employee Relations Consultant

Job Summary (Primary purpose of this Role):
The Employee Relations Specialist acts as a consultant to all levels of people leaders and employees on job-related issues to facilitate resolution internally thereby minimizing company liability employee and third-party complaints. This includes monitoring the companys internal environment researching recommending and participating in HR policy reviews and program development designed to support a productive working environment.
Due to the confidential and sensitive nature of the job function Employee Relations Specialist must be capable of functioning at a high level of autonomy and independence be competent in dealing with a broad range of employee issues and confident when interacting with employees and management at all levels of the organization.

Responsibility:
1. Strictly implement Global and local processed on all involuntary terminations (redundancy misconduct non-performance mutual separations)
2. Diligent and thorough investigation for employee related matters and provide case outcome recommendation for resolution
3. Review create and implement local standards guidelines processes related to Global HR Policies owned by Global Employee Relations
4. Possess in-dept knowledge on local labor laws and the ability to interpret/translate to internal standards process guidelines to ensure 100% compliance
5. Responsible in records keeping of all Employee Relations related documents following Global and local guidelines/process
6. Provide support as ER Consultant to HRP and HR Teams
7. Work with the Asia ER Team on Policy Simplification Project and other related initiatives
8. Close collaboration with the Asia ER Team in sharing best practices and learnings
9. Assist and support both Global and Regional ER initiatives in communication enablement of leaders and implementation
10. Build and establish strong partnership with Chengdu HR Teams

Job Requirements:
1. Minimum of bachelors degree preferably in Social Science and Behavior Human Resource Management or Law (preferred but not required)
2. At least 6 years of experience in the area of Employee Relations or HR Business Partner covering ER functions
3. At least 3 years of relevant work experience any of the following: IT/BPO Finance and Insurance shared services in a multi-national or global company
4. Fluent or comfortable in English language both written and oral
5. Experience in Workday and Salesforce (preferred but not required)
6. Well-versed in local labor law interpretation and transfer to actions
7. Ability to interact effectively with different teams and stakeholders in the organization
8. Skilled in managing difficult conversations through mediation or negotiations as well as facilitating arbitration
9. Organized keen on details values quality work output and demonstrates integrity at work

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .