Director, Fluke Service APAC

The Director Fluke Service APAC owns full P&L responsibility for Fluke APAC services business and lead a regional team of approximately 70 employees across China Singapore Japan and India.

Reporting to the APAC Sales Operations Director this role is responsible for leading and scaling the Fluke service business across the region. The position will define and execute the APAC service strategy establish a consistent regional operating model and drive both commercial growth and operational excellence.

This role requires a leader who can operate at both strategic and operational depth and who can transform a traditionally fragmented service setup into a scalable commercially driven and customer-focused regional business.

The preferred location of this role is Shanghai China.

KEY RESPONSIBILITIES

Develop and execute the APAC service strategy translating insights into clear priorities and scalable execution across the region.

Own P&L and drive revenue growth and profitability driving effective decision-making to support business growth and profitability.

Establish and standardize service policies processes and quality standards to ensure consistent customer experience across markets.

Build and manage a strong network of Authorized Service Providers to enhance regional service coverage and capability.

Build a scalable regional operating model to support growth and expansion across the region.

Attract develop and lead a high-performing services team to support long-term business growth.

Drive alignment and collaboration across cross-functional teams to ensure effective execution.

Ensure compliance with company policies procedures and business ethics standards.

Qualifications - External

IDEAL EXPERIENCE

Commercial Orientation

Strong ability to translate technical service offerings into clear business value with a proven track record of building customer loyalty and expanding relationships into sustainable revenue growth.

People Leadership

Proven track record of building and developing high-performing teams fostering a culture of accountability and driving alignment to deliver results even in complex or non-consensus environments.

CRITICAL LEADERSHIP CAPABILITIES

Acting Strategically

Brings new thinking that challenges assumptions and drives differentiated growth strategies

Shapes and translates regional strategy into clear execution aligned with market priorities

Anticipates market trends and positions the APAC business for sustainable long-term growth

Driving Results

Delivers measurable business and operational results driving performance productivity and scalability

Leads process and operating model transformation to improve efficiency quality and growth outcomes

Improves performance through pragmatic data-informed decision-making and calculated risk-taking

Benchmarks against industry best practices and raises performance standards across the APAC region

Building Talent

Builds and develops a strong diverse talent pipeline aligned with business needs and future growth

Assesses talent gaps and takes action to strengthen team capability and performance

Develops leadership capability and organizational depth to enable sustainable scalable growth