IT Desktop Support Intern

Company: Stefanini Client Site: Lear Corporation Location: Shanghai (Lear Headquarters) Working Hours: 9:00 AM - 6:00 PM Contract Type: Internship (Part-time / Full-time available) Experience Required: No experience required

We are looking for a motivated and detail-oriented IT Desktop Support Intern to join our on-site IT support team at Lear Corporations Shanghai headquarters. As an intern you will work closely with our desktop support engineers and gain hands-on experience in a real enterprise IT environment.

Your primary responsibility will be operating system deployment and device imaging supporting the team in preparing end-user devices for daily operations and new employee onboarding. This is an excellent opportunity for students or fresh graduates who are passionate about IT infrastructure and looking to kick-start their career in IT support.

Key Responsibilities

1. OS Deployment & Device Imaging (Primary Responsibility)

• Perform Windows OS installation and reimaging on laptops and desktops using deployment tools (e.g. MDT SCCM or USB-based imaging)
• Execute post-installation configuration including driver installation Windows updates and basic system settings
• Conduct pre-deployment quality checks to ensure devices are functioning properly before handover
• Maintain a clean and organized workstation/staging area for device preparation

2. Device Setup & Configuration

• Assist in installing and configuring standard enterprise software packages (e.g. Microsoft Office 365 VPN client antivirus)
• Support domain joining and basic Active Directory account binding
• Label and register newly configured devices into the IT asset management system

3. IT Asset Management Support

• Assist with device inventory tracking - logging devices in and out of the asset register
• Help maintain accurate records of device serial numbers configurations and assigned users
• Support physical stock checks and equipment organization in the IT storage room

4. New Employee Onboarding Support

• Assist in preparing IT equipment packages for new hires
• Support the delivery and basic setup of devices at user desks
• Help verify that new employees can successfully log in and access required systems

5. General IT Support Assistance

• Provide basic L1 troubleshooting support under the guidance of senior engineers
• Assist with ticket logging and status updates in the ITSM system
• Help update knowledge base (KB) articles related to OS deployment procedures

Requirements

Education

• Currently enrolled in or recently graduated from a college or university program in Computer Science Information Technology or a related field
• Associate degree (大专) or above

Technical Skills

• Basic understanding of Windows operating systems (Windows 10/11)
• Familiarity with PC/laptop hardware components (RAM SSD motherboard etc.)
• Basic knowledge of BIOS/UEFI settings is a plus
• Exposure to OS installation (even in a personal or lab environment) is preferred
• Basic understanding of Microsoft Office 365 applications

Language Skills

• Able to read and understand basic English technical documentation and system interfaces
• Basic English communication skills for simple IT-related interactions

Soft Skills

• Hands-on and detail-oriented - comfortable with repetitive hardware tasks
• Eager to learn and willing to follow established procedures and guidelines
• Responsible and reliable - able to handle IT equipment with care
• Good teamwork spirit - able to collaborate effectively with senior engineers
• Positive attitude and strong service mindset