Deployment and Support Engineer

About the Company

If you have ever watched television or enjoyed a movie on your phone or tablet this experience was likely brought to you through an Ateme solution created by our award-engineering teams.

Ateme (PARIS: ATEME) is the global leader in video delivery partnering with top content and service providers and streaming platforms like Netflix.

Through our cutting-edge R&D and innovation we enable clients to deliver high-quality video experiences on any device boosting engagement and revenue.

Guided by a robust CSR policy we are committed to make the entertainment and video experience captivating greener accessible to everyone as well as promote our employees well-being and ethical business practices.

At Ateme we prioritize innovation collaboration empowerment agility and diverse contributions.

Join us and help shape the future of video delivery!

In order to support its growth in APAC region ATEME is recruiting a Deployment & Support Engineer.

Position Summary

The Deployment & Support Engineer is responsible for the deployment integration operation and lifecycle support of video delivery solutions across Hong Kong Greater China Taiwan Mongolia and the wider Asia-Pacific region.

Acting as a trusted technical advisor the engineer supports strategic customers throughout project delivery service adoption operational optimization and ongoing support.

The role requires strong expertise in video compression DTH/DTT broadcast systems OTT streaming technologies CDN platforms Linux environments and IP networking.

It also requires a proactive approach to AI adoption and automation leveraging artificial intelligence tools in day-to-day activities to enhance technical problem-solving operational efficiency service quality and customer experience.

Key Responsibilities - Project Delivery & Deployment

Perform Factory Acceptance Tests (FAT) system integration validation and end-to-end testing.

Lead deployment commissioning and integration activities with customer technical teams.

Coordinate software upgrades migrations patches and feature rollouts.

Deliver customer training knowledge transfer sessions and operational handover activities.

Maintain accurate deployment architecture and project documentation.

Customer Support & Service Management

Act as the primary technical contact for assigned customers.

Manage escalations and coordinate with Engineering Product Management Operations and Sales teams.

Perform troubleshooting root cause analysis and corrective actions for complex technical incidents.

Develop preventive maintenance plans platform health checks and service improvement initiatives.

Ensure SLA compliance and effective case management.

Coordinate support with L2/R&D cloud vendors and third-party suppliers.

Manage RMA and hardware replacement activities when required.

Technical Expertise

Strong understanding of DTH DTT IPTV OTT and hybrid video delivery architectures.

Hands-on experience with MPEG-2 MPEG-4 AVC/H.264 HEVC/H.265 statistical multiplexing multiplexing transcoding and packaging workflows.

Deep knowledge of HLS MPEG-DASH adaptive bitrate streaming DRM and low latency streaming.

Experience with CDN architectures origin platforms edge caching performance monitoring andcontent delivery troubleshooting.

Strong Linux administration and virtualization experience.

Solid understanding of TCP/IP HTTP/HTTPS DNS SSL routing multicast and network diagnostics.

Experience with AWS Azure Docker Kubernetes and cloud-native deployments is highly desirable.

Qualifications & Experience

Bachelors degree in Computer Science Telecommunications Electronics Broadcast Engineering or related discipline.

3-6 years of experience in deployment technical support system integration broadcast

OTT video compression or CDN environments.

Proven experience supporting mission-critical video delivery platforms.

Strong customer-facing experience and technical escalation management skills.

Core Competencies

Excellent communication and stakeholder management skills.

Strong analytical and troubleshooting capabilities.

High level of ownership accountability and autonomy.

Ability to collaborate across Customer Engineering Product R&D; Sales and Operations teams.

Fluent English required; Cantonese and/or Mandarin would be advantageous.

Travel Requirements

Ability to travel the Asia-Pacific region (approximately 20-30%) for deployments upgradesworkshops and escalation support.

Preferred Industry Background

Pay-TV Operators Satellite Operators Broadcasters OTT Platforms Telecom Operators CDN Providers Media Technology Vendors Video Compression Solution Providers or System Integrators.

Location: Shenzhen China

Why Join Ateme

• Be part of an innovative culture
  ATEME encourages creativity agility and forward-thinking ideas to help shape the future of video streaming and media technology.

• Join a collaborative and people-focused environment
  We value teamwork diversity and mutual support fostering a workplace where employees can learn grow and succeed together.

• Build meaningful impact on a global scale
  Work on solutions used by leading broadcasters streaming platforms and service providers worldwide while contributing directly to the companys success.

EQUAL EMPLOYMENT OPPORTUNITY

Ateme SA and all its subsidiaries respects Equal Opportunity. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.