CX Account Specialist

Managing or performing Customer Service related CS operations in an assigned organization (locally or Shared Service).
Implementing or supporting CS related infrastructure development projects (e.g. new CS delivery concepts trainings).
Preparing reviewing completing and booking customer orders/revisions to orders according to valid procedures.
Maintaining customer accounts and records of customer interactions with details of inquiries complaints or comments.
Providing information of all kind to the assigned customer base by utilizing all appropriate channels (e.g. information regarding products offerings pricings contract and conditions deliveries claims handling and others).
A job at this level
Executes recurring day-to-day administration or service-related operations in processes as assigned.
Selects apply and/or adapt procedures and practices to cover all occurring variances in work.
Serves internal stakeholder or clients with accurate and reliable execution of assigned processes.
Provides 1st level support in administrative subjects for customers or for other stakeholders involved.
Maintains relations and exchanges information as appropriate to ensure smooth workflow between related work areas.