Customer Support Technician IV- EPI T4

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips the brains of devices we use every day. As the foundation of the global electronics industry Applied enables the exciting technologies that literally connect our world like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology join us to deliver material innovation that changes the world.

What We Offer

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Youll benefit from a supportive work culture that encourages you to learn develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possiblewhile learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials we care about the health and wellbeing of our employees. Were committed to providing programs and support that encourage personal and professional growth and care for you at work at home or wherever you may go. Learn more about our benefits.

Key Responsibilities

Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance.

Uses escalation policies as required to keep management informed of down situations.

Verifies and approves the operational quality of system equipment. Performs daily weekly monthly quarterly biannual and annual periodic maintenance on systems within established time frames. Also performs wet cleans as required. Instructs customers in the operation and maintenance of systems. Troubleshoots and corrects process variations on systems.

Assumes responsibility for complete customer satisfaction within assigned accounts. Assists in planning communicating and co-ordinating support plans with customer management.

Performs start-up warranty paid service and service contract activities. Performs TIER II start-ups within established time frames. Assists on TIER III start-ups. Provides technical assistance to less experienced Applied personnel. Uses training and experience to identify some process related system problems.

Serves as the Company liaison with the customers front line management on administrative and technical matters for assigned projects. Assists in the preparation of and participates in customer meetings.

Develops and implements plans to increase productivity. Tracks equipment performance and plan uptime improvement. Has a working knowledge of Statistical Process Control. Utilises Quality Improvement Process methods and terminology.

Plans and executes support activities on a wide range of Applied Materials systems. Rarely needs technical assistance in performance of daily responsibilities.

Functional Knowledge

• Has comprehensive understanding of a range of processes procedures systems and concepts within own discipline

Business Expertise

• Has in-depth understanding of how related teams coordinate their efforts and resources to achieve shared and individual objectives

Leadership

• May act as a lead for the team may coordinate the work of others beyond own area. May provide subject matter guidance to more junior team members

Problem Solving

• Resolves problems by identifying and selecting solutions and applying methods techniques experience and precedents; exercises judgment within generally defined practices
• Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors

Impact

• Has direct impact through responsibility for the quality of deliverables

Interpersonal Skills

• Demonstrates tact and diplomacy to exchange ideas and information in a concise and logical way

Additional Information

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Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.