Customer Success Manager, SME & Growth

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software we empower over 250000 businesses worldwide including Brex Navan Qantas SHEIN and many more with fully integrated solutions to manage everything from business accounts payments spend management and treasury to embedded finance at a global scale.

Proudly founded in Melbourne we have a team of over 2300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price Visa Mastercard Robinhood Ventures Sequoia Salesforce Ventures DST Global and Lone Pine Capital Airwallex is leading the charge in building the global payments and financial platform of the future. If youre ready to do the most ambitious work of your career join us.

We hire successful builders with founder-like energy who want real impact accelerated learning and true ownership. You bring strong role-related expertise and sharp thinking and youre motivated by our mission and operating principles. You move fast with good judgment dig deep with curiosity and make decisions from first principles balancing speed and rigor.

Youre humble and collaborative; turn zerotoone ideas into real products and you get stuff done end-to-end. You use AI to work smarter and solve problems faster. Here youll tackle complex highvisibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you lets build whats next.

• 负责新员工培训项目的设计实施与持续优化帮助新人快速了解公司产品业务流程及岗位要求

• 根据业务需求搭建并维护培训体系包括但不限于产品知识行业知识系统工具业务流程沟通技巧及案例处理等模块

• 输出并迭代培训材料包括课件SOP知识手册题库考试演练脚本及复盘资料

• 组织开展线上及线下培训workshop分享会带教辅导及阶段性考核

• 与业务团队TL跨部门协作识别一线团队常见能力短板制定针对性的培训方案

• 跟踪培训效果结合考试结果业务表现质检反馈及学员反馈持续优化培训内容

• 参与新人培养路径认证机制及在岗能力提升项目建设

• 沉淀优秀案例常见问题及最佳实践推动知识标准化与可复制化

• 支持团队在产品更新流程变更或重点项目上线时完成专项培训宣导与落地

• 在必要时参与一线业务观察陪练或case复盘确保培训与实际业务场景高度一致

• 本科及以上学历

• 2年以上培训学习发展销售培训客服培训运营培训或相关岗位经验

• 具备优秀的表达呈现能力能够独立完成授课引导讨论和现场控场

• 学习能力强能快速理解新产品新流程及跨部门协作机制

• 具备良好的沟通协调能力能够高效联动业务负责人团队管理者及相关支持团队

• 结果导向能够通过培训效果业务指标改善或员工成长结果体现工作价值

• 熟练使用办公软件及常见协作工具能够独立完成课件文档及培训资料制作

• 具备较强的责任心执行力与细节意识适应快节奏工作环境

• 有金融科技支付跨境电商B2B SaaS客户服务或销售团队培训经验者优先

• 有从0到1搭建培训体系或新人培养项目经验者优先

• 熟悉 Salesforce知识库或内部培训平台者优先

• 具备中英文双语培训或中英文材料输出能力者优先

To protect you from recruitment scams please be aware that Airwallex will not ask for bank details sensitive ID numbers (i.e. passport) or any form of payment during the application or interview process. All official communication will come from an @ email address. Please apply only through or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition regardless of any other provision to the contrary.

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit qualifications competence and talent. We dont regard color religion race national origin sexual orientation ancestry citizenship sex marital or family status disability gender or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation please let us know.

Required Experience:

IC