Customer Service specialist

Order and system management

• Collect customer order and negotiate delivery time based on customer requirement and inventory fulfillment
• System operation/data maintenance in SBD & customers systems such as price maintenance and update order confirmation
• Work with various departments to ensure that customer orders are delivered on time

Status tracking and feedback

• Scope incl. FC to order order to delivery delivery to shipment consignment inventory
• Timely feedback and support of various orders problems

Bill to cash mgmt.

• Reconciling with customers billing and cooperating with related departments to improve DSO

Sales support:

• act as an interface (one window but not only window)of customer requirements and complains to provide feedback and solution

Sales forecast driving

• Closely cooperate with customers and sales team to collect sales forecast and market info.
• Monitoring and analyzing customer demand forecasts and order changes and raise hand to warn of abnormal demand fluctuations
• Integrate FC into template to deliver to DP

Others

• Visit customer premises when required

We Dont Just Build The World We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative tech-driven and highly collaborative team environment supported by over 43500 professionals in 60 countries across the globe. Here youll get the unique chance to impact some of the worlds most iconic brands including STANLEY TOOLS DEWALT CRAFTSMAN MAC TOOLS and Black Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

Were the Worlds largest tool company. Were industry visionaries. Were solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art smart factory products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843 but that hasnt stopped us from evolving into a vibrant diverse global growth company.

Global Benefits & Perks
Youll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What Youll Also Get

Career Opportunity: Career paths arent linear here. Being part of our global company with 60 brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:
Our lifelong learning philosophy means youll have access to a wealth of state-of-the-art learning resources including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because thats how the best work gets done. Youll find we like to have fun here too.

Purpose-Driven Company:
Youll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism giving back and sustainable business practices.