Customer Service Senior Officer

Hang Lung Group Limited (SEHKstock code: 00010) has been engaged in real estate development since itssubsidiary Hang Lung Properties Limited (SEHKstock code: 00101)the Group manages a portfolio of over 3.5 million square meters of retail office residential and hotel properties across Hong Kong and the Chinese Mainland.

The Groups diverse portfolio in Hong Kong includes office towers and malls in prime districts as well as luxury residential developments in prestigious the Mainland under the signature 66 brand the Companys mixed-use and retail developments are regarded as premium landmarks strategically located in the hearts of key cities of Shanghai Shenyang Jinan Wuxi Tianjin Dalian Kunming Wuhan and Hangzhou.

Our people are the most precious asset of the Hang Lung family and the key to our success. They drive forward our development through their commitment professionalism and caring services. As we extend our business horizons we continue to devote significant resources and energy to developing the expertise and skills of our outstanding team.

We are looking for talented energetic self-motivated team players. Are you ready to join us now

Responsibilities:

1. In accordance with the work policies and performance evaluation mechanisms established by management ensure effective execution and operational management. Continuously enhance service quality across customer service environmental management housekeeping and tenant repair services. Coordinate and follow up on asset maintenance and safety management across the entire project to ensure a customer-first satisfaction-driven approach is effectively implemented. Through high-quality tenant-perceivable services improve lease renewal rates and overall residential satisfaction thereby supporting the achievement of project business objectives.

1. Based on established customer and property service plans (including environmental services and engineering/maintenance) take primary responsibility for the daily operations of the customer service function. Work closely with the property/house services team to proactively lead colleagues in delivering a high-quality living experience and community activity experience. Collaborate with tenants and relevant external stakeholders to jointly create a positive and well-managed operating environment.
2. Assist in organizing service language training skills competitions employee interviews experience-sharing sessions and other initiatives aimed at enhancing service capabilities. Continuously improve both personal and team professionalism occupational standards sense of achievement and learning opportunities.
3. Care for the projects assets and environment as if they were your own home and care for tenants and team members as if they were family. Promptly update service standards in response to on-site changes and adjust personal work standards as well as team professionalism standards accordingly.
4. Complete assignments as required by management including daily work reports management documents internal submissions and external public notices.

Qualifications:

1. Associate degree or above; proficiency in English or Japanese (spoken and written).
2. Minimum 5 years of experience in hotel high-end residential or serviced apartment property management.
3. Strong communication coordination and problem-solving skills.
4. Customer-oriented approachable and service-minded with attention to detail.
5. Proactive team player with strong professionalism and service awareness.

We are an equal opportunity employer and are committed to fostering a diverse workforce and an inclusive workplace where employees are treated with respect. We welcome applications from all qualified candidates regardless of race ethnicity color sex age religion disability marital status or any other characteristic protected by PRC law.

If you have specific needs that require reasonable accommodation during the recruitment process please let us know.

Personal Information Collection Statement (For recruitment purposes)

Information collected by Hang Lung Properties Limited and/or its associated companies will be treated in strict confidence and will be used exclusively for recruitment and other employment-related purposes. Information collected may be disclosed to such person or organization for the purpose of verifying the accuracy of the information provided by the applicant. The provision of true complete and accurate information required in support of applications is necessary for selection purposes. Failure to do so may affect the processing and outcome of your application. Applicants who do not hear from us within 8 weeks from the date of application may consider their applications unsuccessful and their personal data will typically be destroyed within 12 months after rejection of the application.