Customer Service Representative

At Nouryon our global team takes positive action every day to reach higher collectively and individually. We create innovative and sustainable solutions for our customers to answer societys needs today and in the future.

We are looking for team members who bring ideas forward champion others and work together to do better. Does that sound like you

About the job:

Responsible for the end-to-end OTC process including order processing issue resolution invoicing and customer support ensuring accurate execution and a high level of service.

In your future role as a Customer Service representative you will:

Receive and enter orders in SAP (60% orders use AI tool for order entry) and follow standard procedure for order execution.

Perform order processing checks (automated through workflow) and escalate to relevant functions to resolve issues (e.g. credit block missing price allocation etc.) via CRM tool

Provide order confirmation to customers

Make order is clean before logistics start DN creation and shipment booking/arrangement

Follow up on any order changes and coordinate internally and with the customer

Respond to customers on order status inquiries through coordination with logistics hub

Perform month-end closure checks to ensure all shipped orders are invoiced and no overdue orders.

Create send archive invoices and associate documentation to customer (automated)

Issue credit/debit notes according to DOA requirement when necessary and file supporting mails

Coordinate customer requests provide routine/OTC related documents to customers (e.g. CoA MSDS invoice shipping documents)

Receive customer complaints enter complaints into CRM and assign appropriate investigator

Resolve any OTC related complaints in coordination with other functions

Ensure correct execution of return orders

We believe you bring:

Education level: Junior college or higher

Work experience:3 years or higher

Language requirement: Reasonable English reading writing and speaking ability

Proficient in SAP and able to use English as a working language

>3 years experience in related functions preferably with a background in handling import and export orders

Service driven and empathy

Quick learner

Discipline

Self-confidence Optimism and Open mindset for changes

Good to know:

This is a permanent position on a full-time basis reporting to Customer Service Leader.

We look forward to receiving your application!

AboutNouryon:

If youre looking for your next career move apply today and join Nouryons worldwide team in providing essential solutions that our customers use to manufacture everyday products such as personal care cleaning paints and coatings agriculture and food pharmaceuticals and building products. Our employees are driven by the wish to make an impact and actively drive positive change. If that describes you we will gladly make way for your ambitions. From day one we support you with your personal growth through challenging positions and comprehensive learning and development opportunities in a dynamic international diverse and proactive working environment.

We have already chosen our sourcing channels for this recruitment and kindly ask not to be contacted by any advertisement agents recruitment agencies or staffing companies.