Customer Service Quality Management
Job Location:
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Job Description:
This position aims to monitor manufacturing quality of Aircraft delivered to Chinese Airlines. This includes handling customer complaints together with customer direct facing team and production team coordinating FAL and suppliers investigation analysing individual customer reported fleet technical data and organising/conducting quality review meetings with customers. The incumbent will also be required to lead Lean management like AOS bricks deployment and promote quality mindset for the customer service department.
Manage in-service quality topics as CQFO regional representative to monitor acknowledge and feedback customer reported cases as per KPI requirements
Coordinate with global program production quality team/in-service engineering team to drumbeat manufacturing quality investigation
Compile monthly and yearly quality report to summarise China region in-service topics
Organise and lead bi-weekly case review meetings with Tianjin Final Assembly Line/ Delivery centre /Fleet efficiency team
Analyse individual customer reported fleet technical data and organise /conduct quality review meetings with customers as required
Act as China region focal point for Customer service to facilitate Lean management like AOS bricks deployment
Act as Mindset Booster Zone trainer to promote quality and safety mindset for customer service China region
Facilitate EN9100 audit for customer service China region
Lead and support project if applicable
This role will involve some travel for business in China and Europe and as such you must be able to travel accordingly.
The interview for this position will involve a dedicated examination i.e. case study proposal presentation etc.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.
Company:
Airbus (China) Enterprise Management and ServicesEmployment Type:
Permanent-------
Experience Level:
ProfessionalJob Family:
Quality AssuranceBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background age gender disability sexual orientation or religious belief.
Airbus is and always has been committed to equal opportunities for all. As such we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to.
At Airbus we support you to work connect and collaborate more easily and flexibly. Wherever possible we foster flexible working arrangements to stimulate innovative thinking.
