Customer Relations Associate
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Job Summary
About Payoneer
Founded in 2005 Payoneer is the global financial platform that removes friction from doing business across borders with a mission to connect the worlds underserved businesses to a rising global economy. Were a community with over 2500 colleagues all over the world working to serve customers and partners in over 190 countries and territories.
By taking the complexity out of the financial workflowsincluding everything from global payments and compliance to multi-currency and workforce management to providing working capital and business intelligencewe give businesses the tools they need to work efficiently worldwide and grow with confidence.
Job Description
The Customer Relations Associate is responsible for driving customer engagement business adoption and long-term value creation for Payoneers customers.
This role combines customer success account management and sales execution working closely with internal teams to deliver business growth while ensuring excellent customer experience.
Role Responsibility:
- Drive customer growth and adoption
- Own customer lifecycle management
- Execute customer development strategy
- Deliver sales and performance targets
- Lead and coordinate projects
- Enhance customer experience
- Identify insights and drive improvements
- CRM and reporting management
Is this you
The Payoneers are:
Accountable Adaptable Collaborative Communicative Fast Learners Independent Motivated Problem Solvers Resilient Technically Proficient
For this role you are also:
- Customer centric with problem solving mindset
- Self-motivated to reach resolution proactive and willing to take ownership
- Great communication skills
- Attention to details
Qualification requirement:
- Bachelors degree or above and English CET-4
- 2 years experience in sales customer success or account management
- Strong understanding of sales planning customer engagement and pipeline management
- Excellent communication negotiation and presentation skills
- Strong analytical skills with sensitivity to market trends and customer needs
- Good command of English and proficiency in Microsoft Office tools
- Experience in cross-border e-commerce fintech or payments industry is a plus
Required Experience:
IC
About Company
In today’s borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally through our cross-border payments platform. With Payoneer’s fast, flexible, secure and low-cost solu ... View more
