Customer Engagement Lead, C&MO, ShanghaiBeijing

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Job Description

Lead & develop customer engagement strategy & roadmap
Lead customer engagement solution design & iteration
Lead global customer experience projects roll out in China incl. TODAI and CXF manage operation process and track performance
Lead organizations field force change management for transformation adoption and sales team effectiveness improvement
Collaborate with cross functions to ensure the transformational initiatives and relevant innovation in new product launch excellence and mature product LCM
Integrate digital partner capabilities to maximize HCP facing services and internal user experiences
Track field team & customer engagement effectiveness ensure that aligned with company digital strategy digital governance legal and compliance guidelines

Qulifications

1. Digital or Marketing background preferred
2. Bachelor Degree is a must MBA preferred
3. 10 years relavant working experiences with at least 5 years omni-channel / digital transformation related experiences pharmaceutical industry & team leader experiences is a must