Customer Care Representative

In This Role Your Responsibilities Will Be:

• Responsible for regional quotations/ enquiry and follow up through SFDC including assigning potential demand to regional sales team
• Prepares and administers all commercial documentation such as formal quotation contract and the relative agreementsand do the proper record retention
• Coordinate with other departments to follow the customer or sales demand ensure customer satisfaction and build long-term relationships
• Process customer orders accurately and efficiently through the relative ERP system
• Investigate and resolve customer complaints or issues related to products delivery service or others and determines what corrective action needs to be taken
• Goods delivery monitor and coordinate with customers to pick the goods on schedule arrange the shipment
• Payment collection & credit support and monitor assists Finance department with account receivable on cash application
• Track and Follow customer forecast
• Maintain accurate records of customer interactions orders and transactions.
• Other assignment by the company

Who You Are:

You gain insight into customer needs. You effectively communicate in various settings: one-on-one small and large groups or among diverse styles and position levels. You create teamwork allowing others across the organization to achieve shared objectives.

For This Role You Will Need:

• Bachelors degree or above
• Minimum two years working experience in customer service preferably in the industrial automation products or manufacturing industry

Preferred Qualifications that Set You Apart:

• Good computer skills with other MS office PowerBI CRM software (e.g salesforce 4TH Shift oracle)
• Excellent problem-solving skills and the ability to handle difficult situations with professionalism and work under pressure
• Excellent interpersonal communication skills and administrative skill
• Marketing / commerce/ technical graduate
• Effective spoken and written English

Our Culture and Commitment to You:

At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans a variety of medical insurance plans Employee Assistance Program employee resource groups recognition and much more. Our culture offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.