Cross Technology Managed Services Engineer (L3)
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Job Summary
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow belong and thrive.
As a Cross Technology Managed Services Engineer (L3) at NTT DATA your primary role will be to provide exceptional service to our clients by proactively identifying and resolving technical incidents. You will ensure that client infrastructure is configured tested and operational leveraging your deep technical expertise to solve complex problems and enhance our service quality.
Part of your Responsibilities will entail pre-emptive service incident resolution product reviews and operational improvements. You will manage high-complexity tickets perform advanced tasks and provide diverse solutions while ensuring zero missed service level agreement (SLA) conditions. Your role will also involve mentoring junior team members and working across various technology domains such as Cloud Security Networking and Applications.
You will conduct necessary checks apply monitoring tools and respond to alerts identifying issues before they become problems. Logging incidents with the required level of detail you will analyse assign and escalate support calls. Additionally you will proactively identify opportunities for optimization and automation ensuring continuous feedback to clients and affected parties.
Important responsibility is to create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks. Provide inputs to automation teams to reduce manual efforts.
You will engage with third-party vendors when necessary and keep systems and portals updated as prescribed. As a senior engineer you will coach L2 teams on advanced troubleshooting techniques and support the implementation and delivery of projects disaster recovery functions and more ensuring all actions adhere to client requirements and timelines.
To thrive in this role you need to have:
- Extensive Managed Services experience handling complex cross-technology infrastructure.
- Strong understanding of ITIL processes.
- Proven experience working with vendors and/or third parties.
- Ability to communicate and work across different cultures and social groups.
- Effective planning skills even in changing circumstances.
- Positive outlook and ability to work well under pressure.
- Active listening skills and adaptability to changing client needs.
- Client-focused approach to create positive client experiences throughout their journey.
- Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
Workplace type:
On-site WorkingAbout NTT DATA
NTT DATA is a $30 billion business and technology services leader serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the worlds leading AI and digital infrastructure providers with
unmatched capabilities in enterprise-scale AI cloud security connectivity data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group which invests over $3 billion each
year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age race colour gender sexual orientation religion nationality disability pregnancy marital status veteran status or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @ email address. If you suspect any fraudulent activity please contact us.
Required Experience:
IC
About Company
NTT drives innovation globally with human-centered technology, creating a connected future for people and communities.
