Associate Staff Engineer(SRE)

Must have Skills : DevOps - AWS (Strong)

Job Description :

Senior Site Reliability Engineer (SRE) Role

We are seeking an experienced Senior Site Reliability Engineer (SRE) to support highly available business-critical platforms within a global hospitality environment.

The role is responsible for ensuring the reliability availability performance scalability security and operational readiness of production systems supporting hotel operations reservation services digital channels loyalty platforms payment services and other guest-facing applications.

The successful candidate will combine strong expertise in Cloud DevOps Kubernetes Infrastructure as Code Observability Automation and Production Support and will work closely with Development Infrastructure Security Architecture and Service Management teams in a global 24x7 operating model.

Key Responsibilities Ensure the availability reliability performance and scalability of critical production services.

Define and monitor SLIs SLOs SLAs error budgets availability latency and service health metrics.

Act as a senior technical escalation point for major production incidents and P1/P2 issues.

Lead troubleshooting Root Cause Analysis post-incident reviews and corrective actions.

Reduce operational toil through automation self-healing and engineering improvements.

Operate and troubleshoot workloads across AWS Azure and/or GCP environments.

Support enterprise Kubernetes and container platforms including EKS AKS GKE or OpenShift.

Develop and maintain Infrastructure as Code using Terraform CloudFormation Bicep or equivalent technologies.

Build and maintain CI/CD pipelines using tools such as Jenkins GitHub Actions GitLab CI Azure DevOps Argo CD or Harness.

Implement and maintain observability solutions covering metrics logs tracing alerts dashboards and APM. Support tools such as Prometheus Grafana Dynatrace Datadog Splunk ELK/OpenSearch or New Relic.

Perform performance analysis capacity planning load testing and scalability optimization.

Support Disaster Recovery Business Continuity failover testing and RTO/RPO validation.

Participate in production release change patching vulnerability remediation and operational readiness activities.

Maintain technical runbooks operational procedures monitoring standards and knowledge documentation.

Participate in a global 24x7 on-call / production support model where required.

Hospitality Technology Scope The role may support platforms including: Property Management Systems (PMS) Central Reservation Systems (CRS) Hotel booking and reservation platforms Loyalty and membership systems Guest-facing websites and mobile applications Payment platforms Property connectivity and integration services API and middleware platforms Revenue management and hotel operational systems

The engineer will help ensure the reliability of critical guest journeys such as hotel search booking reservation modification payment check-in/check-out loyalty transactions and property system integration.

Required Qualifications Bachelors degree in Computer Science Engineering Information Technology or a related discipline.

7 years of experience in Cloud DevOps Infrastructure Production Engineering or IT Operations.

3 years of hands-on experience in an SRE DevOps Cloud Operations or Production Engineering role.

Strong hands-on experience with at least one major cloud platform: AWS Azure or GCP. Strong Kubernetes Docker and container troubleshooting skills.

Hands-on experience with Terraform or other Infrastructure as Code technologies.

Strong experience with CI/CD deployment automation and release management. Strong knowledge of Linux and production troubleshooting.

Experience with enterprise monitoring logging tracing and observability platforms.

Experience managing major incidents RCA problem management and production stability.

Good knowledge of networking concepts including DNS HTTP/HTTPS load balancing firewall routing VPN and CDN.

Experience supporting microservices distributed systems APIs databases and messaging platforms. Scripting or programming experience with Python Bash PowerShell Go Java or similar languages.

Good understanding of ITIL-based Incident Problem Change and Knowledge Management processes. Strong written and verbal English communication skills.

Preferred Qualifications Experience in hospitality travel airline e-commerce financial services or other 24x7 high-availability industries.

Experience supporting high-volume transactional or reservation platforms.

Experience with PCI DSS GDPR ISO 27001 DevSecOps and vulnerability management.

Experience with Kafka Redis API gateways service mesh or event-driven architectures.

Experience with cloud cost optimization / FinOps.

Experience with resilience testing chaos engineering or automated recovery.

Relevant certifications such as AWS Azure GCP CKA Terraform Associate or ITIL.

Remote Work :

No

Employment Type :

Full-time