Associate Principal Consultant(Product Owner)

Location: Shanghai

China Employment Type: Full-Time

About the Role seeking a Product Owner to own and evolve core hotel business systems (including PMS POS CRM loyalty and back-office operations) across global properties.

You will act as the critical bridge between hotel operations regional business stakeholders and agile engineering teams translating hospitality business needs into clear prioritized product requirements. This role drives the roadmap backlog and value delivery for systems that power daily hotel operations guest experiences and revenue performance.

Key Responsibilities

1. Product Vision & Roadmap

- Define communicate and execute the product vision strategy and multi-year roadmap for hotel business systems aligned with global business goals guest experience priorities and operational efficiency targets.

- Collaborate with hotel operations leaders regional directors finance revenue management and IT stakeholders to align on OKRs resolve conflicts and ensure roadmap transparency.

- Continuously evaluate market trends emerging hospitality tech (e.g. cloud PMS contactless services) and competitor offerings to drive product innovation working with engineering team.

2. Backlog & Requirements Management

- Own groom and prioritize the product backlog (epics features user stories bugs) based on business value guest impact technical feasibility etc.

- Translate complex hotel business needs into clear user stories acceptance criteria use cases and workflow diagrams for engineering teams.

- Maintain backlog hygiene: remove obsolete items refine estimates and align sprint priorities with team capacity.

3. Agile Delivery & Cross-Functional Leadership

- Lead core agile ceremonies: sprint planning backlog refinement daily standups sprint review and retrospective; ensure alignment between business expectations and technical execution.

- Partner closely with engineering UX/UI QA DevOps and third-party vendors (e.g. Opera Oracle) to deliver high-quality scalable system increments on time.

- Validate user acceptance testing (UAT) sign off on production releases and coordinate post-launch support for critical business systems.

- Manage dependencies across global teams regional markets and interconnected systems (e.g. PMS CRM Loyalty Finance).

4. Stakeholder Management & Guest Advocacy

- Serve as the primary business contact for hotel operations regional leadership and corporate stakeholders; communicate roadmap progress risks and mitigation plans clearly.

- Gather feedback from hotel staff (front desk management back office) and guests; analyze system usage data support tickets and operational pain points to drive data-driven prioritization.

- Champion guest-centric design and operational efficiency in all product decisions; balance short-term fixes with long-term strategic enhancements.

5. Compliance & Quality Assurance

- Ensure all system changes comply with global security data privacy (GDPR CCPA) and brand standards.

- Collaborate with the QA team to define test scenarios validate system integrations and resolve defects in a timely manner.

Required Qualifications Education

- Bachelors degree in Computer Science Information Systems Business Administration Hospitality Management or a related field; or equivalent professional experience.

Professional Experience

- 5 years of progressive experience as a Product Owner/Product Manager delivering enterprise software preferably in the hospitality hotel or travel industry.

- Proven track record managing hotel business systems (PMS POS CRM loyalty back-office) or similar property management platforms.

- Deep hands-on experience with Agile/Scrum methodologies and tools (Jira Confluence Trello).

- Strong understanding of system integrations APIs cloud platforms (AWS/AliCloud) and enterprise software delivery lifecycles.

- Excellent stakeholder management skills with the ability to influence and align cross-functional global teams at all levels. Technical & Soft Skills.

- Exceptional written and verbal English communication skills; fluent Mandarin is required for this role.

- Ability to translate complex business requirements into technical specifications and user stories with precise acceptance criteria.

- Strong analytical problem-solving and prioritization skills; comfortable working in ambiguous fast-paced environments with competing priorities.

- Guest-obsessed mindset with a focus on operational efficiency and user experience.

- Proficient in Microsoft Office Jira Confluence and product analytics/BI tools (e.g. Tableau Power BI). Preferred Qualifications

- CSPO (Certified Scrum Product Owner) or equivalent Agile certification.

- Direct experience with Opera Cloud Oracle EPM/PPM solutions.

- Experience working in global matrixed organizations with remote and cross-regional teams.

- Knowledge of hospitality industry standards (e.g. PCI DSS data privacy regulations hotel operational workflows).

Remote Work :

No

Employment Type :

Full-time