Assistant Manager, Engineering Operation
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Job Summary
Principal Accountabilities
Organises team activities and interfaces with other teams to ensure operational services to customers and business team met internal & external customer services levels and operational KPIs.
Implements service and team strategy plans and goals in collaboration with other teams/customers.
Coaching & training of team
Review business performance metrics provides governance and resolution support
Implement and drive documentation and reporting of key metrics and results
Job Complexity
Coordinates and supervises the daily activities of business or technical support or production team
Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors
Decisions are guided by policies procedures and business plan; receives guidance and oversight from manager
Typically does not spend more than 20% of time performing the work supervised
Accountable for the results of medium-sized routine support or production operations teams
Solves problems based on practice and precedent
Trains team members and provides input to employee performance evaluations
Experience / Education
Typically requires a 4 year degree and a minimum of 5 years of related experience; or an advanced degree without experience; or equivalent work experience.
Required Experience:
Manager
About Company
eInfochips, an Arrow company, is a product engineering and semiconductor design services firm, specializing in digital transformation and connected IoT solutions across various cloud platforms.
