AP House Director

Scope of Work

Own endtoend delivery of Group retail strategy & AP House business objectives. Lead the site via clientcentric culture operational & people leadership. Full accountability for daily store operations crossdepartment collaboration visual merchandising staff management internal controls and structured reporting to regional management. This role will report to retail director.

Job Description

• Own the full delivery of group retail strategy and AP House business targets with end-to-end accountability for store daily operations cross-functional collaboration VM internal controls and structured regional reporting.
• Lead client development and brand ambassador work: elevate customer experience capture sales & aftersales opportunities develop VIP relationships execute CRM strategy and build partnerships with hotels clubs and operators for high-quality footfall.
• Deliver sales targets by participating in marketing events driving new client acquisition from walk-ins and off-site touchpoints and documenting VIP customer journeys.
• Serve as people leader: recruit develop and retain high-performance talent; cascade retail strategy set team KPIs provide coaching & performance feedback and build team capabilities.
• Ensure consistent global brand standards for store environment hygiene VM staff grooming displays and marketing collaterals and promptly escalate facility or renovation issues.
• Own site P&L inventory control budget security and high-value stock oversight; manage ageing stock and drive margin improvement.
• Enforce company policies forecasting and monthly reporting; oversee repair workflows and complex customer cases act as on-floor sales support and exchange best practices with local management & HQ.
• Maintain close communication with Service Center implement local marketing initiatives and track both qualitative and quantitative KPIs covering store presentation service quality sales growth and new client data acquisition.

Qualifications :

• Solid senior luxury retail store / house leadership background; proven track record managing fullP&L brickandmortar premium luxury site. Deep knowledge of highend client relations CRM implementation VIP development local marketing & hospitalitypartner ecosystem building.
• Handson expertise in retail operations: visual merchandising inventory control budget security aftersales & repair workflows. Strong people leadership: endtoend talent recruitment coaching performance management team engagement.
• Rolemodel brand values; excellent crossfunctional & crossregional communication written & verbal English for HQ interaction. Datadriven resultsoriented; able to translate global strategy into local actionable plans.
• Customerfirst mindset; sharp commercial acumen on sales margin stock & profitability. Proactive reporting risk awareness strong internalcontrol awareness. Able to balance brand standard compliance and localmarket business development.
• High resilience situational adaptability handson floor presence. Collaboration across internal departments and external partners.

Additional Information :

Audemars Piguet offers a competitive and comprehensive compensation and benefits package. 

Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age sex sexual orientation gender identity genetic characteristics race color creed religion ethnicity national origin alienage citizenship disability marital status military status pregnancy or any other legally-recognized protected basis prohibited by applicable law.

Remote Work :

No

Employment Type :

Full-time