Guest Services Jobs in Shenzhen

DescriptionPOSITION SUMMARYOperate and monitor washing dry cleaning and drying machinery including adding chemicals and cleaning lint traps. Identify stained or damaged items and determine status for repair spot treatment rewash or discard. Inspect cleanliness of articles removed from the washer dry...

You will be expected to: Update documents on operation processes as well as training materials for key clients Communicate efficiently with frontline inspectors and oversee inspection report content Manage specific activities to drive key clients KPIs Prepare weekly and monthly reports Issue dedica...

DescriptionPOSITION SUMMARYPromote staff engagement and team work to provide optimum service so that guest needs are met in the Rooms and Food & Beverage operations. Within Food and Beverage operations: Complete opening and closing duties including setting up necessary supplies and tools cleaning al...

DescriptionJOB SUMMARYThe Catering Sales Manager is responsible for contracting and closing local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for achieving catering revenue goals by...

Key responsibilitiesDesign and implement process improvements and tools to increase team productivity and report accuracy.Attend onsite inspections to monitor inspector performance and adherence to client standards; document findings and recommend corrective actions.Prepare and deliver training sess...

Key responsibilitiesDesign and implement process improvements and tools to increase team productivity and report accuracy.Attend onsite inspections to monitor inspector performance and adherence to client standards; document findings and recommend corrective actions.Prepare and deliver training sess...

DescriptionPOSITION SUMMARYEnsure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools cleaning all equipmen...

DescriptionJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures...

A Full-Time Key Holder helps drive the business through leadership and is actively involved in ensuring a differentiated customer experience. Key Holders should be assertive analytical and trustworthy as a leader of a multi-million dollar business. They utilize applied learning to evolve as a busine...

DescriptionJOB SUMMARYFunctions as a Business Leader for the property with a hands-on approach. The position has responsibility for all aspects of Food & Beverage and Rooms Operations including guest and employee satisfaction. The Assistant General Manager assists the General Manager in leading the...

DescriptionPOSITION SUMMARYOperate and monitor washing dry cleaning and drying machinery including adding chemicals and cleaning lint traps. Identify stained or damaged items and determine status for repair spot treatment rewash or discard. Inspect cleanliness of articles removed from the washer dry...

DescriptionPOSITION SUMMARYOperate and monitor washing dry cleaning and drying machinery including adding chemicals and cleaning lint traps. Identify stained or damaged items and determine status for repair spot treatment rewash or discard. Inspect cleanliness of articles removed from the washer dry...

DescriptionJOB SUMMARYResponsible for all front office functions and staff. Areas of responsibility include Bell Staff Switchboard Operations Guest Services/Front Desk and Retail/Gift Shop as applicable. As a department head directs and works with managers and employees to successfully execute all f...

DescriptionPOSITION SUMMARYAssist staff with expediting problem payments (e.g. problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations assigning room and issuing and activating room key. Process a...

DescriptionPOSITION SUMMARYInstall maintain perform preventative maintenance on and recommend replacement of tools appliances and equipment. Calibrate all controls gauges meters etc. Identify locate and operate all shut-off valves. Order mark and stock parts and supplies as needed. Maintain inventor...

DescriptionPOSITION SUMMARYSupervise and coordinate activities of cooks and workers. Determine how food should be presented and create decorative food displays. Ensure proper portion arrangement and food garnish to be served. Monitor the quantity of food that is prepared. Inform Food & Beverage serv...

DescriptionPOSITION SUMMARYEnsure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools cleaning all equipmen...

DescriptionPOSITION SUMMARYDirect and assist Stewards in order to make clean up more efficient. Ensure water temperature and chemical levels are appropriate for cleaning and documented. Assist with Banquet plate-ups. Assist cooks and kitchen staff with various tasks as needed. Provide cooks with nee...

DescriptionJOB SUMMARYResponsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue...

DescriptionPOSITION SUMMARYDirect and assist Stewards in order to make clean up more efficient. Ensure water temperature and chemical levels are appropriate for cleaning and documented. Assist with Banquet plate-ups. Assist cooks and kitchen staff with various tasks as needed. Provide cooks with nee...