Guest Service Jobs in China

DescriptionJOB SUMMARYAccountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maximizing the financial...

DescriptionJOB SUMMARYFunctions as the strategic business leader of the propertys food and beverage/culinary operation including Restaurants/Bars Room Service and Banquets/Catering where applicable. Position oversees the development and implementation of departmental strategies and ensures implement...

DescriptionJOB SUMMARYLocated in the center of Pearl River New City The Ritz Carlton Guangzhou is a luxury destination in the Southern China hub. Distinctive services and facilities include 350 guest rooms and 91 Residence with the Club Lounge and suites and guest rooms newly renovated as well as fi...

DescriptionPOSITION SUMMARYCheck figures postings and documents for accuracy. Organize secure and maintain all files records cash and cash equivalents in accordance with policies and procedures. Record store access and/or analyze computerized financial information. Classify code and summarize numeri...

DescriptionPOSITION SUMMARYComplete closing duties including storing all reusable goods breaking down goods cleaning all equipment and areas returning equipment to proper locations locking refrigerators restocking items turning off lights locking doors and completing daily cleaning checklist. Set up...

DescriptionPOSITION SUMMARYOur jobs arent just about putting food on the table that our guests will enjoy until they ask for their bill. Instead we want to build an experience that is memorable and unique with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a...

DescriptionPOSITION SUMMARYPrint and organize various necessary documents summarize relevant information and distribute information to appropriate employees. Maintain up-to-date knowledge of company safety programs within assigned area of responsibility (e.g. food retail) as well as all local state...

DescriptionPOSITION SUMMARYPatrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions perimeter alarm system duress alarms and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents con...

DescriptionPOSITION SUMMARYProcess all guest check-ins verifying guest identity form of payment assigning room and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes document except...

DescriptionJOB SUMMARYAssists department head in managing budget capital expenditures preventative maintenance and energy conservation. Accountable for maintaining the building and grounds with particular attention towards safety security and asset protection. Assigns tracks and follows up on status...

DescriptionJOB SUMMARYAssists in leading the propertys food and beverage/culinary operation including Restaurants/Bars Room Service and Banquets/Catering where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service...

DescriptionJOB SUMMARYManages all restaurant and kitchen operations and staff on a daily basis. Areas of responsibility include Restaurants/Bars Room Service and Kitchen. As a department head directs and works with the food and beverage/culinary management team and employees to successfully execute...

DescriptionJOB SUMMARYResponsible for all front office functions and staff. Areas of responsibility include Bell Staff Switchboard Operations Guest Services/Front Desk and Retail/Gift Shop as applicable. As a department head directs and works with managers and employees to successfully execute all f...

DescriptionJOB SUMMARYManages all restaurant operations and staff on a daily basis. Areas of responsibility include Restaurants/Bars and Room Service. As a department head directs and works with the food and beverage/culinary management team and employees to successfully execute all restaurant opera...

DescriptionPOSITION SUMMARYConduct investigations and gather evidence related to theft/fraud or lost items noise complaints assault complaints food poisoning complaints and other guest complaints and incidents. Conduct interviews with relevant parties in order to obtain statements and information re...

DescriptionPOSITION SUMMARYComplete closing duties including storing all reusable goods breaking down goods cleaning all equipment and areas returning equipment to proper locations locking refrigerators restocking items turning off lights locking doors and completing daily cleaning checklist. Set up...

DescriptionPOSITION SUMMARYComplete opening and closing duties including setting up necessary supplies and tools cleaning all equipment and areas locking doors etc. Check with captain or supervisor before leaving at end of shift. Set up stock and maintain work areas. Stock ice glassware and paper su...

DescriptionPOSITION SUMMARYAnswer record and process all guest requests questions or concerns via telephone email chat and mobile communication devices. Operate telephone switchboard process guest requests for wake-up calls and connecting and directing calls to the appropriate extension. Receive rec...

DescriptionPOSITION SUMMARYOur jobs arent just about giving guests a smooth check-in and check-out. Instead we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay....

DescriptionPOSITION SUMMARYProcess all guest check-ins by confirming reservations assigning room and issuing and activating room key. Process all payment types such as room charges cash checks debit or credit. Process all check-outs including resolving any late and disputed charges. Answer record an...