Winners and Office Coordinator

What Youll Do:

Winners Experience

• Coordinate winner-related activities from prize claim through recognition celebrations and player experience initiatives helping create memorable moments for Atlantic Lottery winners.
• Coordinate and support winner events presentations photo opportunities and recognition activities that celebrate Atlantic Lottery winners across the region.
• Serve as a key point of contact for winners providing exceptional customer service guidance and support throughout the winner journey.
• Partner with teams across the organization to support winner stories promotions events and player engagement activities.
• Maintain accurate documentation reporting scheduling and records while ensuring compliance with established processes and requirements.
• Identify opportunities to improve processes and enhance the overall winner experience.

Office Operations & Administration

• Support the day-to-day operations of our Nova Scotia office helping create a welcoming professional and efficient workplace.
• Coordinate meetings travel purchasing facilities-related activities and workplace services.
• Act as a liaison with employees vendors contractors and service providers to support office operations and resolve operational requests.
• Compile reports support regional initiatives and events and provide administrative support to a variety of business activities.

Education and Experience:

• Diploma or degree in Business Administration Marketing or a related field.
• 2 years of experience in customer service event coordination administration communications marketing support stakeholder relations or operational support.
• Experience providing support to multiple stakeholders in a fast-paced environment.
• Proficiency with Microsoft Office applications particularly Outlook Word Excel and PowerPoint.
• A valid drivers license
• Must be 19 years of age or older and reside in Atlantic Canada.

Professional Skills:

• Exceptional customer service and relationship-building skills.
• Comfortable with public speaking with a group audience for winners events.
• Excellent written verbal and interpersonal communication skills.
• Strong organizational planning and coordination abilities.
• Ability to build positive relationships with winners stakeholders vendors and colleagues.
• Strong judgment and professionalism when handling confidential and sensitive information.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Ability to work independently while collaborating effectively with diverse stakeholders.
• Strong problem-solving skills and a continuous improvement mindset.
• Ability to adapt quickly to changing priorities and operational needs.
• Ability to create positive memorable experiences while delivering exceptional customer service.

Assets:

• Experience planning and coordinating events promotions recognition activities or public-facing programs.
• Experience supporting customer-facing programs initiatives or service delivery.
• Experience supporting office operations facilities coordination or reception functions.
• Experience working with budgets invoicing expense tracking or purchase administration.
• Bilingualism (English/French).

Work Location & Flexibility

• This role is full-time in-office and based at our new location in Dartmouth NS.

Compensation

• Salary Band: $52000 - $78000
• Candidates can expect to start around $55250 with placement dependent on experience skills market conditions and internal equity

AL Benefits

• Extended health coverage (medical dental vision)
• Basic life insurance and disability coverage
• Defined Benefit Pension Plan
• Three weeks vacation annually (prorated) 13 paid statutory holidays and a vacation purchase program
• Wellness support including wellness programs 3 personal care days and a 24/7 Employee & Family Assistance Program
• Two paid volunteer days per year
• Career advancement opportunities

Recruitment Process

Weve made meaningful enhancements to our hiring practices in recent years. Our typical recruitment process includes:

• Two inperson interviews
• An assignment and/or scenariobased questions
• Behavioral or cognitive assessments
• Verification of relevant certifications (as applicable)

All interviews are conducted in English our primary working language unless otherwise specified.

Only those selected for an interview will be contacted. Successful candidates will undergo reference checks and a mandatory criminal background check. Additional financial educational or credential verifications may be required depending on the role.

Role Commitment

To support employee development business continuity and knowledge transfer individuals who accept this position are expected to remain in the role for a minimum of 18 months before being eligible to apply for or transfer to another position within Atlantic Lottery.

This expectation applies to both external hires and employees moving into the role from another position.

Internal Candidates

Internal applicants must be in good standing including meeting expectations on their most recent performance review and must not be on probation. Consideration may also include factors such as performance improvement plans disciplinary actions attendance and completion of mandatory training.

A Predictive Index (PI) assessment will be completed or shared with the hiring leader as part of the evaluation process.

Eligibility to Work in Canada

Candidates must have all required work permits visas and authorizations and be eligible to work in Canada at the time an offer is made. It is the candidates responsibility to secure these requirements.

Atlantic Lottery welcomes applications from all qualified candidates. Applicants must be legally authorized to work in Canada. Atlantic Lottery is not participating in the Temporary Foreign Worker (Labour Market Impact Assessment) Program Provincial Nominee Programs or the Atlantic Immigration Program at this time. Support for any other immigration programs for new hires is subject to internal policies operational needs and program restrictions and is not guaranteed.

Career Opportunities

Are you looking for a rewarding career experience in an organization committed to making a game-changing impact in our local communities At Atlantic Lottery we offer a diverse and supportive work environment where bright ideas are given a chance to shine social purpose is core to our business and employees are dedicated to delivering world-class gaming experiences. With offices in Moncton N.B. Halifax N.S. and St. Johns N.L. and our Red Shores locations in P.E.I we are deeply committed to this region. For 50 years Atlantic Lottery has been supporting local communities and returning 100% of profit to help build a stronger Atlantic Canada.

How we care for ALers

We want ALers to be happy and healthy. Our benefits vary by region.

Support your family

Your family matters to you so theyre important to us. We offer parental leave policies with top-up retirement savings plans benefits employee & family assistance program (EFAP) pension and much more.

Live a healthy life

All ALers have access to excellent healthcare some locations we offer wellness and healthcare services. Our main office is equipped with on-site fitness centers and classes.

Give back

We value giving back to the community. We sometimes match ALers charitable donations and give all employees volunteer days.

Enjoy quality time

We all need time away from work to recharge. Take a vacation volunteer or flex your workday.

Invest in you

We offer opportunities for personal and professional development.

Sound like a place you want to be Apply now!

We are committed to fostering an inclusive accessible environment where all employees and customers feel valued respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials or accessible meeting rooms or other accommodations) please let us know and we will work with you to meet your needs.