Web Software Developer Intern (WFM)

Be the one building AI-powered experiences where they matter most

At Genesys we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people systems data and AI to help organizations deliver more personalized service improve operational efficiency and build stronger customer relationships.

Help build support and operate technology used by more than 8000 organizations in over 100 countries moving AI from possibility to production in real-world enterprise environments every day.

Internship Details: This internship/co-op opportunity is based in Toronto Ontario and follows a hybrid work model. Candidates should be able to work from our downtown Toronto office 12 days per week depending on team and business needs.

We are considering students available for internship/co-op terms ranging from 8 to 16 months beginning in May/June 2027

Role Overview:
Build production-quality web experiences and backend services for Genesys Cloud Workforce Management (WFM) contributing to technology that supports billions of customer interactions globally. As a Web Software Developer Intern you will help create the next generation of web user interfaces and cloud-based services while gaining hands-on experience with modern frontend technologies Java Clojure and AWS. You will contribute throughout the software development lifecycle including feature implementation bug fixing unit testing automation and peer review with mentorship from experienced developers. The role provides practical exposure to engineering challenges involving usability scalability reliability and cloud architecture while giving you opportunities to expand your full-stack development skills. At Genesys you will collaborate with engineers who combine cloud and AI technologies to improve experiences for employees and the customers they serve.

Key Responsibilities:

• Develop production-quality web applications and backend services that enhance Genesys Cloud Workforce Management experiences

• Build responsive web user interfaces using modern JavaScript and TypeScript technologies with a focus on usability quality and maintainability

• Implement cloud-based functionality using AWS services to support scalable and reliable applications

• Deliver product enhancements and bug fixes while contributing unit tests and automation that strengthen software quality

• Collaborate with developers through peer reviews agile development practices and technical problem solving

• Contribute across the software development lifecycle while building practical experience in frontend backend testing and cloud development

• Apply modern engineering tools and practices to improve code quality development efficiency and production readiness

Required Qualifications:

• Currently enrolled in computer science computer engineering software engineering or a related discipline

• Knowledge of developing responsive single-page web applications using modern JavaScript libraries or frameworks

• Familiarity with HTML CSS JavaScript TypeScript or comparable web development technologies

• Knowledge of AWS technologies or fundamental cloud computing concepts

• Understanding of software development fundamentals including testing debugging or version control

• Strong communication skills and the ability to collaborate effectively with others

• Interest in contributing within an agile software development environment and learning from experienced engineers

Preferred Qualifications:

• Exposure to frontend technologies and tools such as HTML5 CSS3 LESS TypeScript Knockout Mocha Chai or Webpack

• Familiarity with backend development using Java Clojure or similar programming languages

• Exposure to AWS services such as EC2 Lambda DynamoDB S3 or SQS

• Familiarity with software development and delivery tools such as GitHub Bitbucket or Jenkins

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Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidates experience qualifications skills and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Working at Genesys

• AI at enterprise scale Build support and operate AI-powered technology used by more than 8000 organizations worldwide. 150new AI features were released in the last fiscal year.
• A flexible-first culture Join a global team of nearly 7000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era Build future-ready skills through mentorship learning programs leadership development and education support.
• Time to recharge and give back Benefits include paid volunteer time August Free Fridays well-being resources and regionally tailored programs for employees and their families.
• Recognized globally Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply heres what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and if your background is aligned schedule a Zoom interview.

• Next youll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time with no more than five interviews in most cases.

• After interviews are complete our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how were applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Employee Referral

If a Genesys employee referred you please apply using the link they shared so we can connect your application to their referral.

This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process but every application is reviewed by our Talent Acquisition team looking beyond keywords to focus on your experience and potential.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee Cloud is the Agentic Orchestration Platform that securely connects people systems data and AI across the enterprise with built-in governance and control. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in your ability to access or use this online application and need an alternative method for applying you or someone you know may contact us at .

You can expect a response within 2448 hours. To help us provide the best support click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodationsuch as application follow-ups or resume submissionsmay not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.