VPSVP, Lending Operations CanWise Financial

WHO IS RATEHUB

Were a company on a mission. We are a unique Canadian Fintech that is the one-stop shop for all financial needs of the consumer: Save Spend Borrow Invest and Protect. Every single team member from Product & Engineering to Sales & Marketing Finance Operations and everything in between is obsessed with one thing: helping Canadians make better financial choices. And were pretty great at it too. Via our digital application technology and our award-winning in-house brokerages we help over 2M Canadians per month make a positive impact on their finances. We have many unique businesses: a mortgage brokerage a life insurance brokerage a home and auto insurance brokerage a mortgage originations and servicing business a Financial Services Marketplace and a content business across Ratehub and MoneySense. 365 days a year we deliver our users the best online mortgage experience personalized credit card and loan options and cheaper auto and home insurance policies than they typically get from their existing financial adviser.

Changing how people make financial choices isnt easy though. We know that achieving our mission is full of challenges challenges that can be complex and often unexpected but that are always interesting rewarding and fun to solve as a team. This is where you come in. We are on the hunt for the right candidate to join us and help lead us forward to continued growth.

About the role

The VP/SVP Lending Operations will be responsible for building launching and operating the lending operations function for CanWise Financial Ratehubs CMHC-approved mortgage lender. Reporting directly to Ratehubs CEO the incumbent will be a member of the Executive Leadership team with end-to-end accountability for establishing the operational infrastructure teams processes and controls required to support a scalable compliant and high-performing lending business.

• Build and lead CanWise lending operations: Establish and oversee the end-to-end operating model for underwriting and servicing from initial design and implementation through ongoing optimization and scale.
• Own underwriting and servicing operations: Develop the policies processes workflows controls and service standards required to deliver consistent efficient and compliant underwriting and servicing operations.
• Lead technology and platform implementation: Evaluate select and implement the platforms and technology infrastructure required to support underwriting servicing workflow management reporting and operational controls.
• Build and lead the organization: Define the required organizational structure roles and capabilities; recruit develop and lead high-performing underwriting servicing and operational teams; and establish appropriate performance management and operating rhythms.
• Establish regulatory and licensing infrastructure: Lead the operational requirements associated with provincial licensing mortgage administrator registrations and other applicable regulatory requirements necessary to establish and operate the lending business across Canada.
• Own compliance and risk controls: Ensure lending operations are designed and operated in accordance with applicable regulatory requirements including FINTRAC/AML obligations KYC requirements policies procedures documentation and ongoing monitoring.
• Manage funder relationships and service levels: Lead onboarding and operational relationships with funders and other lending partners including establishing service-level expectations operational processes reporting and issue-resolution mechanisms.
• Establish default management capabilities: Build and oversee processes for arrears collections workout and default management including appropriate policies controls escalation procedures and third-party relationships.
• Drive operational performance: Establish KPIs SLAs and reporting frameworks across underwriting and servicing; monitor performance against targets; identify operational bottlenecks and implement continuous improvements.
• Own the operational P&L: Have ongoing accountability for the financial performance of the underwriting and servicing functions including operating costs staffing third-party expenses productivity and other key drivers of the functions P&L.
• Partner across the organization: Work closely with senior leadership across CanWise and Ratehub including Product Technology Finance Risk Compliance Legal Sales and Marketing to ensure the lending operating model supports broader business objectives.
• Scale the operating model: Develop processes and infrastructure that can support significant growth in lending volumes while maintaining appropriate service levels risk management regulatory compliance and unit economics.
• Provide executive leadership and reporting: Serve as the senior operational leader for CanWise lending operations providing regular reporting and recommendations to Ratehub and CanWise leadership on operational performance financial results risks opportunities and strategic priorities.

• 15 years of progressive experience in lending mortgage operations banking or financial services with significant leadership responsibility across underwriting servicing and/or lending operations.
• Demonstrated experience building and scaling lending operations ideally within a mortgage lender financial institution fintech or other high-growth financial services environment.
• Proven ability to take end-to-end ownership of an operating function from strategy and operating model design through implementation launch and ongoing optimization.
• Deep understanding of mortgage underwriting and servicing including credit policies adjudication funding administration servicing arrears and default management.
• Experience with lending technology platforms including evaluating vendors selecting technology solutions and leading complex platform implementations.
• Demonstrated experience building and leading teams including organizational design executive hiring workforce planning and developing high-performing operational organizations.
• Strong knowledge of the Canadian mortgage regulatory environment including provincial licensing and mortgage administrator requirements.
• Experience managing FINTRAC/AML and KYC requirements within a lending or financial services environment with a strong understanding of the operational controls required to maintain compliance.
• Experience establishing and managing funder lender and/or institutional partner relationships including onboarding operational requirements and service-level agreements.
• Demonstrated understanding of lending economics and P&L management with the ability to manage costs productivity service levels and operational performance in a growth environment.
• Strong analytical and problem-solving capabilities with experience using operational and financial data to identify opportunities manage performance and drive continuous improvement.
• Ability to operate effectively in an entrepreneurial high-growth environment balancing speed and execution with appropriate risk management governance and regulatory discipline.
• Excellent executive communication and stakeholder management skills with the ability to work effectively across business technology product finance risk compliance and legal functions.
• Strategic and hands-on leadership style: Comfortable setting the overall operating strategy while also getting into the detail required to build a new function solve complex operational issues and establish scalable processes.
• Undergraduate degree in business finance economics or a related discipline; relevant professional designations or graduate-level education would be considered an asset.
• Experience in a fintech PE-backed or entrepreneurial environment is considered an asset.

CULTURE FIT:

Members first - we prioritise the interests and needs of our members above all solve member pain points and focus on member satisfaction. We start with members and end with the P&L.

Growth mindset - we set ambitious goals and challenge the status quo. We take responsible risks and are accountable for our actions.

Better together - we are One team with One common goal. We make our footprint bigger than our foot leave our egos at the door support each other to achieve great results as One company.

Run after problems - we tackle problems head on and focus on finding solutions. Obstacles are seen as opportunities for growth and innovation. We have the hard conversations and choose the harder right over the easier wrong. And we do it with a smile.

Measure Learn Iterate Innovate - we focus on getting things done. We measure what matters iterate learn iterate many times in a data-driven way which is how we will innovate.

JOB PERKS:

Competitive Compensation: A salary that reflects your experience and the Canadian market.

Remote-First Environment: The flexibility to work from anywhere in Canada with occasional in-person team gatherings for collaboration.

Flexible Hours: Autonomy to manage your schedule to support work-life balance.

Professional Development: An individual training allowance to help you grow your skills and career.

Team Socials: Regular events both remote and in-person to build connections across the organization.

Ratehub welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.