Volunteer & Community Engagement Specialist

• Lead volunteer recruitment including outreach information sessions application screening interviews reference checks and placement recommendations.
• Coordinate volunteer onboarding processes orientation sessions required screening and documentation.
• Maintain volunteer role descriptions and collaborate with departments to identify volunteer needs and opportunities.
• Support volunteer retention and engagement through ongoing communication feedback and relationship building.
• Coordinate organization-wide volunteer recognition initiatives and provide tools and guidance that help departments recognize volunteer contributions consistently and meaningfully.
• Develop and maintain volunteer engagement tools templates workflows and resources that support consistent volunteer practices across departments.
• Act as a resource to departmental leaders regarding volunteer management practices and volunteer experience initiatives.

• Maintain accurate volunteer records participation data and program metrics.
• Handle volunteer information with appropriate confidentiality and in accordance with organizational privacy policies and applicable requirements.
• Prepare and distribute regular volunteer reports and dashboards.
• Monitor volunteer recruitment retention engagement and service trends.
• Ensure volunteer records compliance documentation and program information are current and accurate.
• Support continuous improvement of volunteer systems processes and reporting practices.

• Identify cultivate and maintain volunteer-focused relationships with businesses schools post-secondary institutions service groups and community organizations that support volunteer recruitment group volunteer engagement youth volunteer pathways and mission awareness.
• Represent Ronald McDonald House BC & Yukon at select networking opportunities volunteer fairs and community engagement activities that align with volunteer recruitment and engagement priorities.
• Collaborate with Development Communications and operational teams to ensure volunteer-related community engagement activities are coordinated aligned and responsive to organizational priorities and volunteer needs.
• Support community awareness of volunteer opportunities and the impact of Ronald McDonald House BC & Yukon while providing resources and guidance that help departments engage volunteers and community partners effectively.

• Coordinate and support the growth of group volunteer experiences across Ronald McDonald House BC & Yukon locations.
• Serve as the primary contact for corporate community and team-based groups participating in volunteer activities.
• Coordinate volunteer group scheduling communications orientation and logistics in partnership with operational departments.
• Ensure volunteer groups receive a meaningful and engaging experience that reflects organizational values and mission.
• Evaluate and enhance group volunteer offerings based on feedback and organizational needs.

• Help develop and coordinate youth volunteer initiatives and volunteer pathways for students and young community members.
• Build relationships with schools youth-serving organizations and educational institutions to create a volunteer pipeline.
• Support youth volunteer recruitment onboarding training and recognition activities.
• Promote volunteerism and community engagement among future generations of supporters.
• Ensure youth volunteer initiatives include appropriate screening consent supervision role design and safeguarding practices.

• Diploma or Degree in Human Resources Volunteer Management Community Development Nonprofit Management Business Administration Communications or a related field or an equivalent combination of education and related experience.
• Two or more years of experience in volunteer management community engagement partnership coordination program coordination or a related field.
• Demonstrated experience building and maintaining community relationships and partnerships.
• Experience planning and coordinating volunteer or community engagement programs.
• Experience in the nonprofit sector is strongly preferred.
• Certified in Volunteer Administration (CVA) or related professional designation is considered an asset.

• Mission & Values Alignment: Demonstrates commitment to the mission and values of RMH BC & Yukon in daily work and decision-making.
• Professionalism & Representation:Represents the organization with a positive respectful and professional approach in all interactions.
• Collaboration & Relationship Building: Works effectively and inclusively alongside staff volunteers donors and families contributing to a supportive team environment.
• Communication: Communicates clearly and respectfully with a range of audiences adapting style as needed.
• Accountability & Reliability: Takes ownership of responsibilities follows through on commitments and contributes to team and organizational goals.

• Relationship Building & Community Networking: Builds authentic lasting relationships with volunteers community groups schools workplace volunteer groups and stakeholders while creating opportunities for meaningful engagement.
• Volunteer Program Development:Demonstrates expertise in recruiting engaging recognizing and retaining volunteers while continuously enhancing the volunteer experience.
• Initiative & Growth Mindset: Identifies opportunities to improve volunteer programs strengthen volunteer-related partnerships and increase meaningful volunteer participation through innovative thinking and proactive action.
• Organizational & Project Management Skills: Effectively manages multiple projects events partnerships and stakeholders while maintaining strong attention to detail and meeting deadlines.
• Presentation & Public Engagement: Confidently represents the organization in the community facilitates information sessions delivers presentations and promotes volunteer opportunities.
• Data Analysis & Reporting: Uses volunteer metrics participation data and feedback to guide decision-making evaluate success and support continuous improvement.
• Systems & Technology Proficiency: Demonstrates proficiency with volunteer management software databases Microsoft Office Suite CRM systems and reporting tools.

Role Expectations

• The position is based primarily at Heather House in Vancouver and follows a hybrid work arrangement subject to operational requirements.
• Occasional travel to Family Room locations and select volunteer recruitment volunteer engagement or community awareness activities throughout British Columbia may be required.
• Flexibility to work occasional evenings and weekends for volunteer engagement community awareness or organizational activities.
• Must be comfortable engaging with volunteers employees community partners and stakeholders across multiple locations.
• May be required to lift and transport event and recognition materials weighing up to 20 lbs.
• Valid Class 5 Drivers License is considered an asset.

Screening Requirement:

As part of our commitment to providing a safe and supportive environment for the families we serve successful candidates must complete a Police Information Check and reference checks as a condition of employment.