Visitor Services Assistant

If you are currently employed with the City of Niagara Falls please apply internally through the Workday Jobs Hub app of your Workday account in order for your application to be processed as an internal applicant.

Closing Date (closes at 11:59 pm on date noted below):

Job Type:

Department:

Hourly:

Union:

Hours per week:

Openings:

Vacancy Status:
This is for an existing vacancy.

The following job description reflects the general details considered necessary to describe the principle functions of the position identified and shall not be construed as a detailed description of all the work requirements that may be inherent in such classification.

Position Summary:

Under the direction of the Head of Customer Service the Visitor Services Assistant assists with the front of house operations of the Museums customer service special events administrative functions general cleanliness at all the sites and group tours.

Responsible For:

• Provide customer service and receptionist services for the Museums. Responds to inquiries in person by phone or electronically.

• Maintain the cleanliness of the facilities.

• Responsible for group tours through the facilities and assist with school curriculum-based tours.

• Assist with special events including set up of tables and chairs.

• Assist with the procurement of merchandise for the gift shop. Maintain an accurate and computerized record of sales.

• Assist with the administrative functions and maintains Museums records and logs.

• Assist with visitor and vendor services at City Cultural facilities as required.

• Process forms purchase requisitions applications and issues permit for facility rentals.

• Prepare statements billings summaries etc. and may be required to total balance and post. Prepare floats and reconciles.

• Opens sorts and distributes mail.

• Schedules and permits facility meeting areas.

• Orders receives and distributes stationary supplies.

• Meet with volunteers assign schedule and train.

• May assist Department staff with research background information promotions special projects data entry arranging meetings or appointments.

• Will perform other duties and responsibilities as assigned.

Position Requirements:

• College Diploma in Museum Studies or related.

• Valid Class G License.

• At least (6) six months customer service experience.

• Proficiency with numerous software applications including spreadsheet financial and scheduling software.

• Customer Service oriented including good verbal communication skills.

Supervises:

Seasonal staff and volunteers.

Working Conditions:

Office environment including front reception gift shop heritage site and other museum settings. 35-hour work week including evenings and weekends.

Equipment and Tools Used:

General office equipment including computers and applicable software applications; and point of sale equipment.

How to apply:

Please submit your application including a cover letter and resume through Workday using the apply button above.

The City of Niagara Falls is dedicated to creating an accessible and inclusive organization and fostering a workplace culture which reflects the diverse nature of the residents we accordance with the Accessibility of Ontarians with Disabilities Act (AODA) the City will accommodate the individual needs of candidates with disabilities throughout the recruitment process. Please feel free to contact us at or ext 4317.

Personal information is collected under the authority of The Municipal Act and will only be used to determine suitability for this position. We thank all applicants for their interest but only those advancing through the selection process will be contacted.