Vice President, Client Success

Benefit Solutions is a growing portfolio of industry-leading businesses including BPA McAteer Coughlin Global TeksMed C. Roy & Associates and Matrix. Together we provide benefits administration retirement disability management actuarial consulting workforce solutions and health and wellness services to clients across Canada.

With a strong foundation built on trusted client relationships and deep industry expertise we continue to invest in technology innovation and service excellence to deliver exceptional outcomes for clients members and employees.

We are seeking a Vice President Client Success to lead and elevate our client success function across the Benefit Solutions portfolio.

This leader will be responsible for strengthening client relationships driving retention and growth enhancing the client experience and leveraging technology and data-driven insights to deliver exceptional value. The successful candidate will partner closely with Operations Technology Product and Commercial leaders to advance strategic priorities while ensuring consistent high-quality client experience.

• Develop and execute enterprise-wide client success strategies that drive client satisfaction retention and growth.

• Build and maintain executive-level relationships with key clients unions trustees employers advisors and plan sponsors.

• Identify opportunities to expand client relationships and support adoption of new products and services.

• Serve as the senior escalation point for complex client matters.
  

• Champion continuous improvement of the client experience across the organization.

• Partner with Technology and Product teams to enhance and integrate client-facing tools reporting analytics and communications.

• Leverage data and insights to strengthen client engagement and service delivery.

• Establish consistent service standards and performance expectations across client-facing teams.
  

• Build coach and develop a high-performing client success organization.

• Establish KPIs and accountability measures that drive performance and client outcomes.

• Foster a culture of collaboration client advocacy operational excellence and continuous improvement.

• 15 years of progressive leadership experience in Benefits Administration Group Insurance TPA Health Benefits Client Success or Enterprise Account Management.

• Proven success managing complex client portfolios and strategic relationships.

• Strong understanding of client retention service delivery and growth strategies.

• Experience leveraging technology and data to enhance client experience and business outcomes.

• Strategic commercially minded and growth-oriented.

• Strong relationship builder with the ability to influence and collaborate effectively across clients partners and internal teams.

• Collaborative leader who drives alignment across teams and functions.

• Data-informed decision maker with strong business and operational acumen.

• Results-oriented accountable and focused on execution.

• Able to navigate complexity while maintaining a client-centric mindset.

• Fluency in both English & French (highly desired).

• Experience working with unions multi-employer benefit plans trustees or collectively bargained environments.

• Experience in high-growth private equity-backed or multi-entity organizations.

• Demonstrated success strengthening client relationships while driving retention expansion and long-term value creation.

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits retirement wealth wellness and human resource solutions. Our experts and solutions serve over 20000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees members and stakeholders.

Providing an inclusive accessible environment where all employees and clients feel valued respected and supported is something were committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and to creating an environment where every employeehas the opportunity toreach their potential. If you require an accommodation or an alternative format of any posting please reach out to.

The successful candidate will be offered a competitive compensation package that includes a competitive base salary performance-based bonus opportunity and comprehensive benefits.