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UX Designer – Senior
Job Location:
Monthly Salary:
Not provided by the employer
Monthly Salary:
Experience Required:
6years
Experience Required:
Posted:
26 August 2026 (7 days ago)
Posted:
Application Deadline:
23 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
UX Designer Senior
Requisition: RQ11392
Client: Land & Resources Cluster Ministry of Public and Business Service Delivery and Procurement
Location: Toronto Ontario 40 St. Clair Avenue West
Work Arrangement: 100% Onsite 5 days per week
Contract Duration: September 17 2026 to March 31 2027
Extension: Up to 1 extension term
Number of Openings: 1
Security Clearance: No Clearance Required
About the Opportunity
Our client the Land & Resources Cluster within the Ontario Public Service is seeking an experienced Senior UX Designer to support the development of the Common Compliance Management Platform (CCMP).
The CCMP is an enterprise initiative designed to modernize and standardize regulatory compliance services across Ontarios regulatory ministries. The platform will support a more integrated scalable modular and user-centered approach to services such as licensing inspections monitoring investigations and enforcement.
The successful candidate will serve as a senior UX subject matter expert and lead end-to-end user experience design activities. This includes conducting user research facilitating stakeholder engagement developing service design artifacts creating accessible digital experiences and collaborating with Agile delivery teams to ensure user and business needs are incorporated throughout the product lifecycle.
Key Responsibilities
- Lead end-to-end UX design activities across the full product development lifecycle including discovery research design prototyping usability testing beta validation implementation and continuous improvement.
- Plan and conduct user research and stakeholder engagement activities including interviews workshops surveys stakeholder consultations and usability testing.
- Translate research findings and business requirements into actionable UX and service design recommendations that improve usability accessibility and measurable service outcomes.
- Develop and maintain UX artifacts including:
- Personas
- Customer and user journey maps
- Service blueprints
- Information architecture
- User flows
- Wireframes
- Mock-ups
- Interactive prototypes
- Proofs of concept
- Design intuitive accessible visually effective and user-centered digital experiences by applying UX/UI best practices and human-centered design principles.
- Ensure designs align with the Ontario Design System accessibility requirements AODA and WCAG standards.
- Collaborate closely with product owners business stakeholders architects developers and cross-functional Agile teams to align user needs with business objectives.
- Facilitate stakeholder workshops requirements-gathering sessions and design discussions while building consensus among diverse stakeholder groups.
- Establish and apply UX metrics performance measures and continuous validation practices to evaluate and improve digital products and services.
- Provide strategic UX and service design advice recommendations and reporting to project teams stakeholders and senior leadership.
- Support solution architecture design options analysis and Treasury Board business case development.
- Contribute to UX strategies service standards digital experience improvements and continuous improvement initiatives across multiple user groups and business domains.
- Participate in Agile delivery activities including user story development sprint planning backlog refinement design validation and user acceptance activities.
- Collaborate across the complete product lifecycle from discovery and design through testing validation implementation and ongoing optimization.
- Support large-scale digital transformation initiatives and the application of digital service standards.
Mandatory Skills and Experience
UX Research and Design
- 5 years of experience leading human-centered UX research and design for complex digital products and services.
- Demonstrated experience planning and conducting user research including:
- User interviews
- Workshops
- Surveys
- Usability testing
- Stakeholder consultations
- Proven ability to translate research findings into actionable design recommendations that support improved usability accessibility and measurable service outcomes.
- Proven experience leading end-to-end UX design activities from discovery through delivery.
- Strong experience creating:
- Personas
- User journeys
- Service blueprints
- Information architecture
- User flows
- Wireframes
- Mock-ups
- Interactive prototypes
- Experience designing solutions aligned with the Ontario Design System and accessibility requirements.
- Experience establishing and applying UX metrics performance measures and continuous validation practices.
Service Design and Accessibility
- 3 years of experience in Service Design and Digital Product Delivery.
- Demonstrated experience applying human-centered and evidence-based design methodologies to solve complex business and user experience challenges.
- Hands-on experience developing and iterating wireframes prototypes and proof-of-concepts using Figma or equivalent UX design tools.
- Demonstrated knowledge and practical experience implementing accessibility standards including:
- AODA
- WCAG
- Experience supporting product and service design through:
- User-centered design methodologies
- Journey mapping
- Prototyping
- Usability testing
- Design validation
- Experience contributing to UX strategies service standards and digital experience improvements across multiple user groups and business domains.
Stakeholder Engagement and Communication
- Strong analytical problem-solving facilitation and decision-making skills.
- Ability to clearly communicate complex UX concepts to both technical and non-technical audiences.
- Proven experience leading stakeholder workshops and gathering requirements.
- Demonstrated ability to build consensus and manage competing priorities across diverse stakeholder groups.
- Experience providing strategic advice reporting and recommendations to project teams business stakeholders and senior leadership.
Agile and Digital Delivery
- Experience working in Agile Scrum Lean or DevOps environments.
- Experience with:
- User stories
- Sprint planning
- Backlog refinement
- User acceptance activities
- Proven experience collaborating with cross-functional teams throughout the full product lifecycle.
- Hands-on experience with Azure DevOps or similar Agile delivery and work management tools.
- Experience supporting public sector government or large-scale digital transformation initiatives.
- Knowledge and experience applying digital service standards.
Preferred Candidate Profile
The ideal candidate is a strategic and hands-on Senior UX Designer with strong experience delivering complex enterprise-level digital products. The candidate should be comfortable leading research and design activities independently while working collaboratively with product owners business stakeholders architects developers and senior leadership.
Candidates with experience supporting Ontario Public Service public sector government modernization regulatory services enterprise platforms or large-scale digital transformation initiatives will be highly valued.
Key Technologies and Methodologies
- UX/UI Design
- Human-Centered Design
- Evidence-Based Design
- Service Design
- User Research
- Stakeholder Engagement
- Usability Testing
- Figma
- Wireframing and Prototyping
- Customer Journey Mapping
- Service Blueprinting
- Information Architecture
- Ontario Design System
- AODA
- WCAG
- Agile
- Scrum
- Lean
- DevOps
- Azure DevOps
- User Stories and Backlog Refinement
- Digital Service Standards
Important Submission Requirements
Candidates must demonstrate clear and specific experience with the following mandatory requirements:
- 5 years leading human-centered UX research and design for complex digital products and services.
- Planning and conducting user research including interviews workshops surveys usability testing and stakeholder consultations.
- Translating research findings into actionable recommendations that improve usability accessibility and measurable service outcomes.
- Leading end-to-end UX design from discovery through delivery.
- Creating personas user journeys service blueprints information architecture user flows wireframes mock-ups and interactive prototypes.
- Experience aligned with the Ontario Design System and accessibility requirements.
- Planning and conducting user research and stakeholder engagement activities.
- Collaborating with product owners business stakeholders and cross-functional Agile teams to align user needs with business objectives.
- Designing intuitive accessible and user-centered digital experiences using UX/UI best practices and human-centered design principles.
- Experience working in Agile Scrum Lean or DevOps environments.
- Hands-on experience using Figma.
- Hands-on experience with Azure DevOps or similar tools.
- Experience supporting public sector government or large-scale digital transformation initiatives.
- Knowledge and application of digital service standards.
- Experience implementing accessibility standards including AODA and WCAG.
Note: This is a 100% onsite role in Toronto Ontario requiring attendance 5 days per week.
Requirements
Key Technologies and Methodologies
- UX/UI Design
- Human-Centered Design
- Evidence-Based Design
- Service Design
- User Research
- Stakeholder Engagement
- Usability Testing
- Figma
- Wireframing and Prototyping
- Customer Journey Mapping
- Service Blueprinting
- Information Architecture
- Ontario Design System
- AODA
- WCAG
- Agile
- Scrum
- Lean
- DevOps
- Azure DevOps
- User Stories and Backlog Refinement
- Digital Service Standards
Required Skills:
Key Technologies and Methodologies UX/UI Design Human-Centered Design Evidence-Based Design Service Design User Research Stakeholder Engagement Usability Testing Figma Wireframing and Prototyping Customer Journey Mapping Service Blueprinting Information Architecture Ontario Design System AODA WCAG Agile Scrum Lean DevOps Azure DevOps User Stories and Backlog Refinement Digital Service Standards
