UX Designer IV # 26-23223

1. Deep knowledge and experience within Human-Computer Interaction Human Factors Psychology Anthropology or a similar discipline
2. Experience studying applied problems is a bonus especially those concerning emerging technologies and user needs
3. Strong communications skills: written oral and graphical
4. Strong project management skills with ability to balance tasks spanning multiple studies
5. Knowledge of inferential statistics and familiarity with statistical analysis software (e.g. R SAS SPSS) is an asset
6. Strong preference for graduate degree in relevant area must have a Masters or PHD.
7. 5-10 years of relevant research experience (including academic experience)
8. We consider academic work towards graduate degrees as relevant experience (for example: primary research work towards thesis papers etc. as well as teaching and mentorship)

1. Research design: identifying areas of opportunity for research defining research questions creating actionable research plans and selecting appropriate methods of data collection and analysis
2. Research preparation: creation of participant screeners; recruiting from internal employee panels or networks snowball sampling or working with vendors to recruit external participants; creating research protocols
3. Data collection: conducting design research methods including observation/ethnography diary studies user interviews usability testing card sorting experiments etc.
4. Analysis: utilizing qualitative and quantitative approaches to make sense of the data collected
5. Reporting: translating findings into easily understandable insights used to drive ideation and inform design in diverse formats including experience maps usability test reports personas etc.

1. Collaboration: Working with POD leaders service design directors designers developers engineers and business stakeholders to understand and support their research needs; maintain and build relationships across various stakeholder groups; support Research Science team members as required; collaborate with other HCD research & design teams marketing research teams etc.
2. Building Research Roadmaps: Understanding the needs or your PODs/stakeholder groups and building out roadmaps/ research plan
3. Vendor oversight: as required oversee/manage research vendors carrying out studies on behalf of the Research team
4. Intern support and mentorship: as required support and mentor interns and junior researchers who may be assigned to you or your projects
5. Research Strategy: actively participate in strategic planning and development of research models for supporting innovation and innovative work within PODs
6. Education & Visibility: Increase awareness of Research Science methods and processes with our internal and external partners; share areas of expertise within the Research team as required to support project and expand Research knowledge base and tools

1. Deep expertise in either Psychology Human-Computer Interaction Human Factors Anthropology or something similar
2. Experience leading research projects either independently or as a small team
3. Experience/expertise in all process steps of Research work including - preparation (screeners protocols recruitment etc) data collection (participant management testing knowledge harvests etc.) analysis (both quantitative and qualitative experience a benefit) dissemination (deriving conclusions from data relevant to the context at hand - answering so what regarding the research outcomes)
4. Marketing experience

1. Experience leading research projects independently
2. Knowledge of finance or financial institutions
3. Keen interest/ability in AI
4. Experience working with stakeholders and creating champions for research in organizations
5. Experience working in blended Research roles where they may have been responsible for strategy and some design related tasks is a benefit
6. Understanding of the design process

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