User Readiness Specialist

Responsible for delivering and coordinating user training for registration scheduling and client identity management applications across multiple health authorities. Provides onboarding and application support to staff evaluates training effectiveness and continuously improves learning programs to ensure successful user adoption and operational excellence.

Education

• Bachelors Degree or Diploma in Business Administration/Management/Information Technology and/or Information Management with specialized courses in Training plus two (2) to three (3) years of experience in software implementation project management including documentation or an equivalent combination of education training and experience.

Skills and Abilities

• Comprehensive knowledge of policy and standards for client identity management and client registration data collection.
• Working knowledge of information security and confidentiality guidelines and policies such as the Freedom of Information Protection and Privacy Act.
• Skilled in Microsoft Office.
• Ability to supervise and train employees including organizing prioritizing and scheduling work assignments.
• Ability to manage own work activities to achieve maximum efficiency.
• Ability to identify and resolve issues and recognize when to escalate.
• Ability to write training materials and edit training materials written by others.
• Strong interpersonal and communication skills and the ability to work effectively with diverse user community.
• Knowledge of staff hiring procedures.
• Strong exposure to a variety of corporate-level client registration and scheduling healthcare applications as a supervisor and/or trainer.
• Basic understanding of businesses process re-engineering.

• A competitive salary: The salary range for this position is $32.43 - $46.62 per hour depending on experience.
• Growth opportunities: We welcome individuals at all stages of their career offering opportunities for professional development and growth.
• State-of-the-art facilities: The new St. Pauls Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada designed to appropriately address the future health needs of patients families and our communities. From hospital care to primary and community health solutions the new St. Pauls Hospital and health campus will continue to lead innovations in care research and teaching. The new St. Pauls Hospital is expected to open in 2027.
• Inclusive culture: We respect the diversity dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.

Your Day to Day:

• Planned and delivered training for Client Identity Management Registration/ADT Scheduling and HealthNet applications.
• Coordinated training logistics including scheduling sessions registrations facilities and classroom setup.
• Conducted orientation and application training for new nursing staff and other healthcare employees.
• Managed user access confidentiality agreements and application security in compliance with organizational policies.
• Developed updated and maintained training materials to reflect system enhancements and software releases.
• Supported system implementations by documenting and improving user workflows and business processes.
• Participated in user acceptance testing (UAT) to validate system functionality and enhance training readiness.
• Provided end-user support by troubleshooting application issues and recommending effective solutions.
• Served as a subject matter expert ensuring compliance with Ministry of Health CIHI and health authority standards.
• Evaluated training effectiveness monitored user readiness and continuously improved training programs to support successful system adoption.

Who We Are:

Providence Health Care is one of the largest faith-based health care organizations in Canada. For the people at Providence living our Mission Vision and Values means providing British Columbians with compassionate socially just exceptional and innovative care every day.

From our humble roots 129 years ago Providence has grown into globally renowned research teaching and care organization. As individuals within a mission-driven organization we choose to be part of Providence Health Care because we value the organizations long commitment to social justice and compassionate care and its commitment to the process of Truth and Reconciliation with Indigenous Peoples.

We acknowledge that Providence Health Care and the new St. Pauls Hospital site is located on the traditional ancestral and unceded territory of the Coast Salish Peoples including the territories of the xʷməθkwəyəm (Musqueam) Skwxwú7mesh (Squamish) and Səlílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.