Unit Clerk

The Unit Clerk provides administrative and clerical support to the nursing team and interdisciplinary care staff within a long-term care setting. This role serves as a key communication link between residents families physicians nursing staff and external service providers while ensuring accurate documentation record management and coordination of unit activities.

• Maintain resident records charts and electronic health records in accordance with organizational policies and privacy legislation.
• Process admissions transfers discharges and resident-related documentation.
• Prepare update file and distribute forms reports and correspondence.
• Ensure timely communication to appropriate departments.

• Answer and direct telephone calls and inquiries professionally.
• Act as a liaison between residents families physicians nursing staff and allied health professionals.
• Schedule appointments consultations transportation and diagnostic services as required.
• Receive and relay messages accurately and promptly.

• Assist nursing staff with maintaining accurate census information and scheduling staff.
• Ensure availability of required forms and office and nursing supplies.
• Prepare reports and statistical information as requested.
• Coordinate unit meetings and maintain meeting minutes as required.

• Ensure confidentiality of resident information in accordance with Alberta privacy legislation and facility policies.
• Maintain organized filing systems and records.
• Support quality improvement and accreditation activities related to documentation.

• Completion of a Unit Clerk Medical Office Assistant Health Unit Coordinator or related administrative program.

• Minimum 1 year of clerical or administrative experience preferably in healthcare or long-term care.
• Experience working with electronic health records and scheduling systems is preferred.

• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word Excel Outlook).
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Strong attention to detail and accuracy.
• Ability to work independently and as part of an interdisciplinary team.
• Customer service-focused approach.

• Knowledge of Alberta Continuing Care standards.
• Experience with PointClickCare or other electronic health record systems.
• Understanding of medical terminology.

• Resident-centered care
• Professionalism and confidentiality
• Teamwork and collaboration
• Accountability
• Communication excellence
• Organization and attention to detail