Trauma-Informed Family Support Coordinator

Trauma-Informed Family Support Coordinator

Full-Time Temporary 18 Months

Location: WIN House shelter locations in Edmonton

Reports To: Shelter Manager WIN I

Union: CUPE Local 3341

Starting Wage: $28.74 per hour in accordance with the applicable Collective Agreement

Who We Are

WIN House supports individuals and their children fleeing family and gender-based violence by providing safe temporary accommodation crisis intervention advocacy resources and trauma-informed programming. Our work is grounded in dignity respect inclusion collaboration and client-centred care. We are committed to creating safe spaces where individuals and families can begin to rebuild stability strengthen relationships and move forward.

What We Do

WIN House provides crisis intervention safe temporary accommodation basic-needs support advocacy programming information referrals and connections to community resources for individuals and children fleeing violence. Our services are trauma-informed client-centred culturally responsive and increasingly aligned with a low-barrier model of care. We work collaboratively with individuals and families to promote safety strengthen relationships build resilience and create opportunities for long-term stability and well-being.

What Youll Do

• Provide trauma-informed client-centred support to children and caregivers impacted by family violence.
• Complete family intakes and help identify immediate needs strengths risks and longer-term goals.
• Support caregivers in establishing healthy routines safety plans and family-focused goals.
• Facilitate childrens groups parenting programs healthy relationship programming and recreational or therapeutic activities.
• Develop and deliver programming that supports attachment resilience healthy relationships and family healing.
• Assist families with school registration transportation educational support and community resources.
• Advocate alongside families and help connect them with parenting cultural educational legal health and community supports.
• Collaborate closely with Crisis Intervention Workers and other shelter staff to coordinate family support and case planning.
• Maintain accurate and timely client documentation and participate in case management meetings.
• Contribute to a safe welcoming and supportive shelter environment.

What You Bring

• Degree or diploma in Child and Youth Care Social Work Early Childhood Education Human Services or a related field.
• Minimum three years of experience working with children and families including direct experience supporting children.
• Experience with trauma-informed care family violence gender-based violence safety planning and harm reduction.
• Experience facilitating groups workshops or family programming.
• Strong communication relationship-building organization and case management skills.
• Ability to work collaboratively in a fast-paced and emotionally complex environment.
• Knowledge of attachment family systems child development culturally responsive practice and client-centred service delivery.
• Current First Aid and CPR certification.
• Valid Class 5 drivers licence and ability to travel between WIN House locations as required.

Hours are primarily Monday to Friday with some evening and weekend flexibility required to support programming and operational needs.

• The successful candidate will be required to provide a satisfactory Criminal Record Check with Vulnerable Sector Check Child Welfare Intervention Check current First Aid certification and sign an Oath of Confidentiality.

Why Join WIN House

At WIN House your work has a direct impact on individuals and families navigating some of the most difficult moments of their lives. You will join a collaborative team committed to trauma-informed practice inclusion continuous learning and meaningful community impact.

How to Apply

Please visit the WIN House Career pageatCareers WIN House and follow the link to apply by 16:00 on September 28th 2026.

We thank all applicants for their interest; however onlythose shortlisted willbe contacted.

WIN House is committed to making diversity equity and inclusion a central part of everything we do from how we deliver services to how we build our teams. We strive to have a workforce that is representative of those we serve and of our communities. We encourage applications from all qualified applicants including women disabled people Black Indigenous People of Color people from the 2SLGBTQIA community and other equity-seeking groups. If you require accommodation during the application process please reach out toâ. â

WIN Houseoperatesin several locations throughoutAmiswacîwâskahikanon Treaty 6 territory the territory and gathering place of diverse Indigenous peoples including thePapaschase Cree Nakota Sioux Dene Ojibway and many others and the homeland of the Métis Nation.ââ

Required Experience:

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