Transcon Agent

Ensure timely and accurate movement of freight and information while providing an exceptional customer service within the TRANSCON Department

KEY RESPONSIBILITIES:

- Ensure smooth and timely freight process flow

- Ensure accurate and timely data entry into our operational system

- Track and Trace TRANSCON Files and reporting

- Use export TRANSCON Workflow on daily basis

- Ensure accurate and timely client and vendors billing. 

- Ensure delivery of freight and timely clearance when applicable

- Interact with our customers in arranging their TRANSCON shipments meeting customer service standards.

- Contribute to maintain good relationships with suppliers

- Meet compliance at all times to regulations internal and external in accordance with government regulations.

- Understand department process flow and looking for best practices to improve operational efficiency and productivity

- Ensure all customers standard operating procedures in place and updated in the DLSOPs

- Meet KPI standards in accordance with the Companys procedures

- Network communications timely responses to emails and requests (internal and external)

- Escalation of problems to Management when necessary

- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

- Adhere to the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.

Qualifications :

Knowledge:

- Expeditors Company Policies and Procedures

- Basic local regulatory knowledge for compliance

- Global Logistics Industry knowledge

- Hazardous materials certification (preferred)

Skills:

- Pro-active strong organizational skills.

- Good computer skills (Excel Word)

- Fluent in English

- Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.

Behaviours:

- Positive and willing to help attitude

Training Requirements:

- Meet company standards of 52 hours training per year including as needed management/leadership training

Education and Experience:

- 6 months to 1 year related experience

Additional Information :

Night Shift posting 15h-23h00

• Submit and manage ACI/eManifest filings for cross-border shipments.
• Communicate with drivers carriers customs brokers and operations teams regarding border
• Troubleshoot shipment holds and customs documentation issues.
• Work with the TCO and TCI for the daily activities including but not limited to track and trace processing shipments.
• Meet compliance at all times to regulations internal and external in accordance with government regulations.

Expeditors offers excellent benefits:

• Paid Vacation Holiday Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

Remote Work :

No

Employment Type :

Full-time