Training and Documentation Specialist

The Opportunity: At Equitable we believe great things happen when we work together. Were a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If youre passionate about making a difference and growing your career in an inclusive and collaborative environment wed love to hear from you. Our culture is built on care passion and curiosity. We put people above all else strive to be our best and welcome new ideas to deliver positive is growing! We are looking for a Training and Documentation Specialist to join our Group Team! Our ideal new team member is a strong communicator who can develop and deliver comprehensive training material someone who has sound knowledge and understanding of training concepts and someone who is a collaborator that can work with others towards a common goal. If thats you why not explore a career at one of the regions top employers and be part of something that truly makes a Arrangements: This is a hybrid role. You will work in our office in Waterloo ON a minimum of two (2) assigned consecutive days every other week plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum youll do:Responsible for the development and delivery of comprehensive and meaningful product process and technology training for the Group line of businessDevelop training material and execute as requiredPerform analysis develop and maintain new/existing procedural documentation servicing the Group line of businessResponsible for continuing education and development through the identification of skill gaps the development of job specific training modules for all employees and through ongoing research of new training tools and methodologies What youll bring:Sound knowledge and understanding of training concepts and methodologies related to adult educationExceptional interpersonal oral/written communication and presentation skillsProven experience in documentation and courseware preparation and delivery of interactive training sessions using a variety of methods (web-based/virtual training classroom training job aids multimedia visual aids and reference materials)Comfortable managing and prioritizing multiple projects simultaneously and meeting deadlines with limited supervision in a fast-paced environmentProven experience of having worked successfully in a teamA positive can-do attitude and customer focused approach to deal with challenging situations with integrity empathy and sincerityAbility to perform in a constantly changing environmentComfortable with hardware tools (scanner/data projector etc.)Proficient in Microsoft Office applicationsUniversity degree or equivalent combination of education and work experienceFLMI and/or a certificate in adult education/learning would be an assetPrior industry experience would be an assetPrior experience working within a call center environment would be an asset Whats in it for you:Career Growth: Regular learning sessions and developmentopportunitiesTotal Rewards: Incentive pay annual salary reviews employer-paid benefits and pensionmatchingTime Away: Competitive vacation plus one paid volunteer day each yearFlexibility: Healthy work-life balance with employee wellness always top of mind complemented by a dress for your day approachAt Equitable were committed to fair pay and an inclusive accessible hiring experience. If you need accommodations or alternative formats at any stage just reach out to us at Were happy to base pay will be based on your skills qualifications experience and education. If youre selected to move forward our Talent Acquisition team will walk you through all the details of our total rewards program so you know exactly whats To: Head of Client Care Centre Training Knowledge and DevelopmentDepartment: Client Care Centre Term: Permanent Full-Time