Tourism Ambassador (Bilingual)

Job Title: Tourism Ambassador (Bilingual)

Organization: Tourism Kingston Visitor Information Centre

Location: 209 Ontario St Kingston ON K7L 2Z1

Reports to: Visitor Services Specialist

Job Type: Part-Time On-site at the Visitor Information Centre

Pay Rate: $17.60 (Minimum Wage)

POSITION SUMMARY

Tourism Ambassadors are the welcoming face of Kingston providing exceptional customer service and local expertise at the Visitor Information Centre. This frontline role includes sharing accurate engaging information about attractions events accommodations and services in person by phone and by email. Ambassadors help create memorable visitor experiences while developing valuable skills in communication cultural awareness and tourism operations.

WORKING CONDITIONS

• The Visitor Information Centre is open 7 days a week with varied hours.
• Consistent weekday day time availability is a requirement for this role.
• Employees must be available to work a minimum of 20 hours per week.
• Employees are expected to work a combination of days evenings weekends and holidays.
• Extended hours will be introduced during peak season events and festivals.

KEY RESPONSIBILITIES

Customer Service
Provide friendly multi-channel support in person by phone and by email
Share engaging information about Kingstons history arts culture and community
Promote tourism partner services and products at the Visitor Information Centre and offsite kiosks during events
Process ticket and merchandise sales accurately
Ensure merchandise displays and tourism literature are current and well-stocked
Enter visitor data into the CRM system
Support daily operations and assist with other duties as assigned

Tourism Industry Knowledge
Stay informed about Kingstons attractions festivals and events
Understand and communicate offerings in accommodations dining and activities
Assist visitors with reservations and personalized recommendations
Keep up to date with local happenings and seasonal highlights

Centre Cleanliness & Organization

Maintain a clean welcoming and professional Visitor Information Centre environment
Perform routine cleaning and tidying of visitor and staff areas
Ensure visitor-facing spaces displays and information areas are organized and presentable
Monitor inventory levels and restock supplies literature and merchandise as needed
Report facility equipment or maintenance concerns to the appropriate team members

ESSENTIAL QUALIFICATIONS
Bilingual; Must be able to read write and speak fluently in both English and
French.
Experience in a frontline customer service environment
Proficiency in Microsoft Office applications
Interpersonal communication skills
Demonstrate ability to plan and organize work effectively
Adaptability
Understanding of professionalism initiative and independence in the
workplace

Knowledge of Kingston and the surrounding region including attractions events accommodations restaurants and outdoor experiences

ASSET QUALIFICATIONS

• Experience working in a tourism or hospitality environment
• Experience working at events festivals visitor centres or community organizations
• Standard First Aid and CPR certification
• Valid Ontario drivers licence and access to a personal vehicle

DISCLAIMER

The job description outlined above is meant to describe the general nature of work
being performed. It is not intended to cover or contain a comprehensive listing of
activities duties or responsibilities required of the incumbent.

Ready to Apply

The deadline to apply is July 31 2026. Please apply directly through this BambooHR job advertisement with your resume and a brief cover letter.

Tourism Kingston is committed to ensuring an inclusive and accessible recruitment process. We strive to meet the accessibility needs of all applicants. If you require any accommodations during the application or interview process please email

Tourism Kingstons Recruitment Process

Initial Phone Screen

Interview
Reference Checks (with candidate consent)

Formal Offer extended to the selected candidate
Notify all interviewed candidates with a clear outcome

Diversity Equity & Inclusion Statement

Tourism Kingston aims to provide a supportive inclusive and positive work environment for its valued team. This is achieved through a variety of benefits and supports that balance work life with quality of life. Tourism Kingston is Rainbow Registered a national accreditation for LGBTQI friendly businesses and organizations. When you see a Rainbow Registered symbol you know the business or organization meets a stringent set of standards to ensure LGBTQI customers feel safe welcomed and accepted.

Land Acknowledgement

Welcome/Boozhoo /Tekwanonwera:tons

to Kingston/Kataroh:kwi/Kentarókwen/Cataracoui

Kingston remains on the ancestral homelands of the Huron-Wendat Anishinaabe and Haudenosaunee Confederacy.

Tourism Kingston acknowledges the everlasting presence of these Nations and other First Nations Métis and Inuit who share this landscape today. We are grateful to reside in and remain visitors to this territory while acknowledging our responsibility to honour the land water and skies with gentle respect and purifying preservation.

Required Experience:

Junior IC