Tenant Relations Coordinator Wes 26083

• Provide social services for tenants of public housing to ensure their safety and ability to function independently and to remain in their home for as long as possible.
• Work often in collaboration with other NSPHA staff with families seniors and non-elderlies by responding to referrals involving complex issues that may jeopardize their tenancy in areas such as health related (physical and/or mental); home supports; tenant disputes; and addictions.
• Conduct assessments through home visits establishing rapport with tenants and their support network to determine the level of risk and need for services.
• Intervene by providing information about community resources and make appropriate referrals to community resources determined to be the most appropriate to meet the tenants needs.
• Develop a case plan with the client to address risk and need.
• Provide follow-up and re-assessment to ensure services are adequate and effective.
• Partner and collaborate with community agencies and government programs such as Continuing Care Nova Scotia Adult Protection Child Protection Child Protection Senior Safety Coordinator Program etc. as well as family members and other advocate groups when necessary and appropriate.
• Maintain client records through memos file recording and ongoing communication etc. between Tenant Relations Coordinator and Client Service Coordinators to ensure a unified and effective client service.
• Participate in case conferences and other liaison meetings when necessary and appropriate.
• Participate in community development initiatives related to senior and family needs

Must Have

• Bachelors degree in a related field plus five years experience.
• Extensive knowledge of health and social service systems including long term care procedures for placement in residential care risk assessment community development approaches knowledge of disadvantaged populations etc.
• Ability to balance clients need for services with available resources.
• Ability to adapt to and work effectively with a variety of situations individuals or groups.
• Working knowledge of desktop applications such as Microsoft Office.
• Ability to relate well to all kinds of people to build appropriate rapport build constructive and effective relationships use diplomacy and tact to diffuse high tension situations comfortably.
• Interact effectively and collaboratively with clients Client Service Coordinators staff organizations and other community groups.

Assets

• Working knowledge of Property Management software such as Yardi.
• Experience in Tenant Relation.

The Fine Print

An equivalent combination of training education and experience may be considered.

This position requires a valid drivers license and access to a reliable vehicle. Regular travel within the Western district is required.

At the Nova Scotia Provincial Housing Agency (NSPHA) we take pride in managing maintaining and operating government-owned public housing across the province. From single-family homes to high-rise apartments our goal is simple: to provide safe affordable housing that helps individuals and families build better lives in communities where they can thrive.

When you join our team youll work alongside dedicated professionals who care deeply about making a positive impact and providing exceptional service. We offer a competitive total compensation package that recognizes your contributions supports your well-being and gives you the opportunity to be a part of something meaningful. Together we are shaping the future of public housing in Nova Scotia. If youre ready to make a difference wed love to hear from you. Apply today!

What We Offer

• Salary: $29.78 - 36.52 hourly (PR 08)
• Schedule: 35-hour work week

Full-time permanent employees also receive:

• Comprehensive benefits including health dental life insurance and pension.
• Paid vacation holidays sick time and additional leaves.
• Work-life balance supports such as modified work weeks.
• Professional development and career growth opportunities.
• Employee and Family Assistance Program.

Apply Today

We value diversity and are committed to fostering an inclusive workplace that reflects the communities we serve. If you require accommodation at any stage of the process please let us know. If youre part of an equity group we encourage you to self-identify when applying.

Please submit your application through . We thank all applicants for their interest but only those selected for an interview will be contacted.