Tenancy Dispute Officer

Job Information

Job Title: Tenancy Dispute Officer

Job Requisition ID: 87647

Ministry: Service Alberta and Red Tape Reduction

Location: Calgary or Edmonton

Full or Part-Time: Full- Time

Hours of Work: 36.25 hours per week

Permanent/Temporary: Permanent

Scope: Open Competition

Closing Date: October 12 2026

Classification: Management Manager Zone 2

Salary: $3920.66 to $ 5276.07 bi-weekly ($102329 to 137705 /year)

Make a Difference Resolving Housing Disputes Across Alberta

Are you passionate about administrative justice and looking for a meaningful way to apply your tribunal experience Join Service Alberta and Red Tape Reduction as a Tenancy Dispute Officer and play a vital role in helping Albertans resolve residential tenancy disputes fairly efficiently and professionally.

The RTDRS provides an accessible timely and cost-effective alternative to the court system helping landlords and tenants navigate complex tenancy issues with confidence. This is an exciting opportunity for professionals with strong adjudicative analytical and decision-making skills who thrive in a dynamic and service-oriented environment.

Bring your tribunal expertise where it matters most and help deliver fair accessible justice for Albertans.

For more information about the Ministry of Service Alberta and Red Tape Reduction please visit: Responsibilities

As a Tenancy Dispute Officer you will serve as an independent decision-maker helping landlords and tenants resolve disputes fairly efficiently and in accordance with Alberta legislation. This role requires sound judgment strong analytical skills and the ability to navigate complex situations with professionalism and impartiality.

Key responsibilities include:

• Conduct hearings and adjudicate residential tenancy disputes under the Residential Tenancies Act (RTA) Mobile Home Sites Tenancy Act (MHSTA) and related regulations.
• Assess and weigh evidence determine credibility and make well-reasoned legally sound decisions.
• Interpret and apply legislation regulations policies and procedural rules to a variety of tenancy matters.
• Determine appropriate remedies and issue clear comprehensive written decisions.
• Communicate effectively with landlords tenants and legal representatives through exceptional listening speaking and writing skills.
• Manage electronic case files and maintain accurate records using Office 365 applications and an online case management system.
• Ensure hearings and file management activities are conducted in accordance with established Rules of Practice and Procedure and the Code of Conduct for Tenancy Dispute Officers.
• Work independently with minimal supervision while maintaining a high standard of professionalism objectivity and accountability.
• Support team operations and on occasion provide leadership by acting as a Team Lead
• Conduct 5- 10 hearings disputes daily.

Please click on this link to view the job description for this position.