Temp Documentation Specialist
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Job Summary
$18.00 CAD/hour
#LI-Hybrid
The insurance industry runs on Vertafore. We equip agencies MGAs and carriers with the core digital systems specialized AI and data-driven foundation to eliminate distribution drag across the insurance lifecycle spanning sales servicing and back-office operations.
Underpinned by unmatched speed and performance power we are the trusted backbone thats taking the insurance industry from friction to flow with Distribution Velocity speed performance and trust - to drive growth at scale.
With over 95% of the top agencies and insurers and 50% of industry compliance transactions running through Vertafore we lead at the intersection of innovation and trust giving insurance professionals the confidence to transform and win in the AI era.
Our reach is global with headquarters in Denver Colorado and offices across the U.S. Canada and India.
We are seeking a detail-oriented Documentation Specialist Intern to support the review rebranding updating and restructuring of product documentation in both English and French. This role will focus on bringing outdated documentation current aligning materials with current branding and product functionality and improving usability through clear structure practical formatting and adult learning principles.
This position will work closely with the Training & Content Team and Product Managers documentation stakeholders and subject matter experts to bridge documentation gaps support product release note updates and help establish repeatable processes for keeping documentation accurate and useful over time.
Key Responsibilities
Review existing product documentation in English and French to identify outdated content branding inconsistencies formatting issues and functional gaps.
Update rebrand reformat and restructure documents to improve clarity usability and alignment with current standards.
Use product release notes to identify product changes that need to be reflected in customer-facing or internal documentation.
Access product systems or environments to validate workflows and capture updated screenshots.
Rewrite and reorganize content using adult learning principles including task-based structure clear instructions logical flow and practical examples.
Partner with Product Managers and subject matter experts to clarify product functionality understand documentation needs and build an ongoing documentation feedback loop.
Help establish repeatable processes for document review updating version control and ongoing maintenance.
Support consistency across documentation templates terminology tone formatting and bilingual content standards.
Identify opportunities to make documentation more functional searchable and easier for users to follow.
Qualifications
Bi-lingual in English and French.
Strong written communication skills in English and French.
Ability to review complex information and rewrite it in a clear structured user-friendly way.
Strong attention to detail organization and consistency.
Comfort learning new software systems and using them to validate content or capture screenshots.
Interest in technical writing documentation strategy product communication instructional design or adult learning.
Ability to collaborate with Product Managers subject matter experts and cross-functional teams.
Experience with Microsoft Office SharePoint documentation tools knowledge bases or content management systems is an asset.
Preferred Skills
Familiarity with adult learning principles or instructional design concepts.
Experience translating editing or reviewing bilingual content.
Basic understanding of software products product releases or release notes.
Comfort working with templates style guides branding standards and document repositories.
Ability to identify process gaps and recommend practical improvements.
Advanced proficiency in MS Word.
Vertafore conducts preemployment background screenings.
We do not accept resumes from agencies headhunters or other suppliers who have not signed a formal agreement with us.
Required Experience:
IC
About Company
Looking to start your career in Technology? We have opportunities right here in mid-Michigan! Vertafore is looking for talented people to join our team in Michigan. Our dynamic environment provides professional development, fast upward mobility, and e
