TeleNurse HealthLink BC Burnaby or Langley, BC

Not site-specific incumbent can choose preferred HLBC location (Burnaby or Langley).

To meet the needs of business continuity and safety standards there may be occasions that you will be required to work at our alternate site. All reasonable efforts will be made to provide you with as much notice as possible in these cases.

Candidates must be able to commit to attending 2 week orientation plus preceptor shifts. Travel to both sites will be required during the Orientation and Training class.

Job Summary:

In accordance with the Purpose Vision Values and Coast Salish Teachings and strategic direction of PHSA safety including both patient and employee safety is a priority and a responsibility shared by everyone at PHSA. As such the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Team Manager the telenurse is responsible for providing safe competent and ethical telehealth nursing in accordance with HLBC mission strategic plan legislative requirements operational policies and clinical to the College of Registered Nurses of BC standards and other best practice approaches the telenurse competently applies the nursing process of assessment planning implementing evaluating and documenting care to contact centre a variety of specialized communications and information technologies telenursing activities focus upon enhancing clients ability to improve their health and make sound health care decisions.

A first in Canada: minimum Nurse to Patient Ratios (mNPRs) are being introduced in B.C.! The Provincial Health Services Authority (PHSA) alongside B.C.s other regional health authorities is implementing mNPRs as a transformative staffing initiative that aims to improve the working environment of nurses in order to provide better quality care to our patients. Learn more at to or initiates telephone calls from callers or their designates utilizing customer service and therapeutic communication skills.
additional resources acquisitions and activities to enhance the telehealth nursing practice and client care.
documents and forwards compliments and complaints from callers or others to support quality improvement/risk management activities service and program evaluation; contributes to incident investigation as requested.
current clinical knowledge in prevention & wellness promotion health risk assessment self-care management and chronic disease management and consumer health education and any other programs or resources that support callers needs for triage health education and referral.
applies knowledge; promotes an integrated self-care health program and practices shared decision-making with callers.
with other professionals in providing telehealth care by making appropriate referrals to dietitians pharmacists and other services.
call flow and contributes to achieving service targets and maintaining standards of to the service evaluation by collecting designated statistics; makes recommendations for changes or enhancement to technology navigation or resource acquisitions.
operational or resource changes as necessary and escalates operational or technical issues using appropriate reporting and communication mechanisms.
to quality improvement and risk management programs according to policy and other directives including incident investigations and follow-up service and care evaluation.
to HLBC policy in particular those related to privacy confidentiality security informed consent and program supervisor or manager when a break in practice has occurred.
primary responsibility for maintaining competence fitness to practice and acquiring evidence-based knowledge and skills for professional nursing in continuing education regarding changes in clinical practice legislation and regulations and advances in information/technology.
to committee work case conferences or other meetings as required.
other related duties as assigned.

Qualifications:

Education Training and Experience

Graduation from an approved School of Nursing with current practicing registration as an RN with the British Columbia College of Nurses & Midwives (BCCNM).
Minimum three (3) years recent related experience in acute care community health public health or continuing care.

Skills and Abilities

Ability to work in a fast paced multi-faceted contact centre environment.
Ability to communicate efficiently and effectively both verbally and in writing.
Demonstrated listening skills.
Ability to keyboard a minimum of 30 wpm.
Demonstrated computer skills and experience with relevant software such as MS Word and contact centre applications.
Ability to operate related equipment.
Ability to teach.
Ability to work as a member of a team.
Ability to work in a highly monitored work environment
Demonstrated analytical and problem-solving skills.
Ability to prioritize and organize work.
Physical ability to perform the duties of the position.

Competencies

Service Orientation
Results Focused
Problem Solving and Judgment

**IMPORTANT INFORMATION**

• NBA internal positions are posted on Tuesdays and Thursdays for a period of 72 hours.
• A selection decision will be made within 7 business days of the posting closing date.
• If an interview is required you must be available. Interviews are scheduled for Oct 1 2026 to Oct 9 2026.
• The successful applicant has 48 hours to accept or decline the position.
• If you will not be available to accept or decline the job offer during the selection process you must assign a designate that the Hiring Leader may contact during your absence. Please ensure you have clearly identified your designate on your resume or cover letter.
• If you have any questions regarding this new process please contact the Internal Jobs Help Desk by email at .