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Technology Support Specialist I (Onsite- Toronto)
Job Location:
Yearly Salary:
Posted:
12 August 2026 (4 hours ago)
Posted:
Application Deadline:
9 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company thats founder-led and privately held we empower our employees to push boundaries innovate and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400 integrated partners our platform serves over 30000 provider organizations making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development ensuring our employees have the resources to innovate and make a lasting by Forbes as a top private cloud company and honored as one of Canadas Most Admired Corporate Cultures we offer flexibility growth opportunities and meaningful work.
At PointClickCare we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity productivity and thoughtful decision-making. By integrating AI tools into our daily workflows collaboration is enhanced outcomes are improved and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare so it doesnt just survive it learn more about PointClickCare check out Life at PointClickCareand connect with us on Glassdoor and LinkedIn.
**Travel to Office expectations**
For Remote Roles: If this role is remote there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include but not limited to onboarding team events semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include but not limited to weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Must be located in Toronto or Mississauga to be considered for eligibility
About the Role:
A successful candidate will be part of the Technology & Support Services department working on the Employee Technology Services team providing tier 1 technical support to the staff of PointClickCare as well as working at the PointClickCare IT Bar in the Toronto Downtown Office (The Well)
Key Responsibilities:
Complete initial (T1) triage and technical support of all cases as they are submitted to the TSS department.
Ensure proper routing of cases to correct teams within and outside the TSS department based on requested work or reported issue
Help in setup and deployment of standard configurations for laptop computers and mobile devices
Onboarding Technology support and Help Desk solutions for the Toronto Downtown Office (The Well).
Investigating providing and documenting workarounds for newly discovered incidents
Key Strengths:
2-3 years of experience working within a customer-facing role. Experience within a retail hospitality or customer service environment is considered an asset
Hands-on experience with A/V equipment for boardroom setups.
Hands-on experience with A/V equipment for boardroom setups.
Knowledgeable in administrating Microsoft Applications hardware setup and software setup/configuration (some networking)
Experience working with and/or using Windows based systems Apple OSX operating system Microsoft Office and/or Office 365 considered an asset
Working knowledge or hands on experience with virus protection software
Excellent verbal and written communication skills
Experience using ServiceNOW or a similar ticketing system to manage workloads
Multi-task and manage a variety of diverse (and sometimes conflicting) requests priorities and activities
Ability to work a flexible schedule which sometimes may include evening and or weekend hours as needed
Open to On-Call rotations with other IT members to assure fulltime support for PointClickCare Onsite employees
Bonus Skills:
Experience in removal of malware and viruses on user issued equipment
Experience using AI in a technical capacity to assist in automating daily workloads
Experience using AI in a technical capacity to assist in automating daily workloads
Assist in New-hire employee onboarding
Tracking restocking and reporting for IT Asset Management and Inventory.
Working with the ETS Manager to provide training services to PointClickCare staff on IT systems and equipment
Providing technical support to remote offices as well as playing a key role in the technical onboarding of new remote sites
$55000 - $65000 a year
Canada: At PointClickCare base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $55000 - $60000 Fulltime Benefits and overtime eligibility.
Our salary ranges are determined byjob and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range individual compensation is determined by job-related skills and knowledge relevant experienceincluding professional and lived experience and/or work location. Your recruiter can share more information about ourtotal rewards package during the hiring process.
#LI-MG1
#Onsite
#Toronto
#Toronto
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race religion national origin status age sex sexual orientation gender identity or expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact emailprotected should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position your information is processed and stored with Lever in accordance with Levers Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information and may use it in relation to future positions to which you apply or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information or if you would like to ask to access correct or delete your information please contact PointClickCares human resources team: emailprotected
PointClickCare is committed to Information Security. By applying to this position if hired you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
About Company
PointClickCare is the #1 cloud-based healthcare software provider helping long-term and post-acute care (LTPAC) providers navigate the new realities of value-based healthcare.
